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Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This long-term contract position offers an excellent opportunity to work with cutting-edge technologies and provide high-level support for both hardware and software systems. The ideal candidate will have a strong background in troubleshooting, system administration, and working with Apple devices.

Job Responsibility:

  • Provide technical support and troubleshooting for hardware, software, and mobile devices, including Apple products
  • Manage and configure Apple devices using Jamf Pro to ensure optimal performance and security
  • Administer user accounts and access permissions using Okta
  • Diagnose and resolve system issues across a range of technologies, including Cisco and Citrix platforms
  • Perform routine maintenance and upgrades for computer hardware and software systems
  • Offer guidance and training to end-users on device functionality and system applications
  • Collaborate with IT teams to implement solutions for complex technical challenges
  • Maintain detailed documentation of technical issues, solutions, and system updates
  • Ensure compliance with organizational policies for IT systems and user access
  • Continuously monitor and improve system performance and reliability

Requirements:

  • Minimum of 3 years of experience in desktop support or systems administration
  • Proficiency in managing Apple devices and using Jamf Pro
  • Strong knowledge of Okta for user authentication and access management
  • Experience with troubleshooting and repairing hardware issues
  • Familiarity with Apple iOS systems and applications
  • Ability to work with Cisco and Citrix technologies
  • Excellent problem-solving and communication skills
  • Proven ability to work independently and as part of a team
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 24, 2026

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