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Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Austin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Install and configure desktops, laptops, mobile devices, and associated peripherals and related software
  • Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc
  • Perform on-site updates, Configuration changes, or Software installations
  • Provide on-site technical assistance to End Users
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement
  • Respond to end-user requests for updates on ticket status and promptly follow up as needed
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

Requirements:

  • Experience with various desktop systems, operating systems, and diverse technical environments
  • Excellent customer service orientation and verbal communication skills
  • Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices
  • Ability to install software for and troubleshoot a wide range of applications
  • Analytical thinking and problem-solving ability
  • CompTIA A+ certification or equivalent certification
  • Provide assistance for network relates issues
  • Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to network voice team
  • Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
What we offer:
  • Healthcare (medical, dental, and vision plans)
  • 401(k) and retirement plans
  • Commuter benefits
  • Employee and vendor discounts
  • Employee Assistance Program (EAP)

Additional Information:

Job Posted:
February 20, 2026

Work Type:
On-site work
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