Desktop Support Analyst Job at Robert Half (Ankeny)

Desktop Support Analyst

Robert Half

Location:
United States , Ankeny

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Desktop Support Analyst to deliver reliable onsite technical assistance for end users in Moline, Illinois within the Financial Services industry. This Long-term Contract position is ideal for someone who is comfortable working in a Windows-based environment, supporting banking-related hardware, and providing clear, customer-focused communication. The person in this role will help keep end-user technology operational during validation activities, deployment efforts, and launch support while maintaining accurate documentation throughout the support process.

Job Responsibility:

Provide onsite desktop support for end users by diagnosing and resolving hardware, software, and access-related issues in a Windows 10 environment
Prepare, configure, image, and deploy desktops and related devices to support user readiness for scheduled validation sessions and operational events
Support banking equipment such as receipt printers, check scanners, driver license scanners, and other peripheral devices to ensure proper functionality
Assist with device setup, testing, and readiness checks before key support events, helping users transition smoothly into production activities
Respond to service desk tickets and technical requests with a strong focus on timely resolution, clear updates, and minimal disruption to frontline teams
Participate in cutover and go-live support activities by providing hands-on troubleshooting and immediate end-user assistance as issues arise
Document incidents, resolutions, device statuses, and recurring problems thoroughly to support tracking, follow-up, and knowledge sharing
Use tools such as Active Directory and remote support utilities to manage user access and resolve desktop issues efficiently
Provide post-deployment and post-launch support to stabilize the user environment and address outstanding technical concerns

Requirements:

At least 2 years of desktop support experience in a Microsoft Windows environment
Hands-on experience supporting Windows 10 systems, desktop hardware, imaging, and device deployment activities
Working knowledge of Active Directory, service desk ticketing processes, and basic troubleshooting methods
Familiarity with banking-related hardware, including receipt printers, check scanners, and identification scanning devices
Ability to deliver strong customer service while communicating technical information clearly to end users
Experience documenting support activity accurately, including incidents, resolutions, and device-related updates
Comfortable providing both onsite and remote desktop support in a fast-paced operational setting

What we offer:

Medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Work Type:

On-site work

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