Desktop Support Analyst Job at Robert Half (Tampa)

Desktop Support Analyst

Robert Half

Location:
United States , Tampa

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a skilled and customer-focused Desktop Support Analyst to join our team in Tampa, Florida. In this long-term contract role, you will provide Level 2 technical support to end-users, addressing hardware, software, and network-related issues. The ideal candidate will possess strong troubleshooting skills and a proactive approach to solving IT challenges, ensuring smooth operations in a fast-paced environment.

Job Responsibility:

Deliver Level 2 technical support for desktops, laptops, printers, and peripherals, addressing hardware, software, and network issues
Diagnose and resolve technical problems with operating systems such as Windows and macOS, as well as software applications and connectivity issues
Perform light hardware installations, including setting up monitors, docking stations, and other peripherals to ensure proper functionality
Manage and track support tickets through an IT service management system, ensuring timely resolutions and clear communication with users
Create and maintain detailed documentation of IT support activities, including troubleshooting steps and hardware/software inventories
Conduct routine maintenance tasks, such as applying updates, resetting passwords, and ensuring devices comply with IT policies
Provide basic support for Office365 applications, including Outlook, Teams, and OneDrive
Assist with the setup and troubleshooting of audio-visual equipment, such as projectors, speakers, and video conferencing tools
Collaborate with team members to escalate complex issues and ensure effective problem resolution

Requirements:

High school diploma or equivalent
an Associate’s degree in Information Technology or a related field is preferred
1-2 years of experience in a technical support or helpdesk role
entry-level candidates with relevant certifications will be considered
Proficiency in troubleshooting Windows and macOS operating systems
Familiarity with Office365 administration and troubleshooting, including applications such as Outlook, Teams, and OneDrive
Basic knowledge of networking concepts and IT hardware components
Experience with audio-visual equipment setup and troubleshooting
Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or similar are advantageous
Strong communication and organizational skills to manage tickets and maintain documentation effectively

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 25, 2026

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