Desktop Support Analyst

• Deliver frontline and advanced desktop support for employees through a mix of remote assistance and on-site service
• Investigate and resolve issues involving computers, peripherals, software applications, and user access in a timely manner
• Support Microsoft technologies, including Windows environments, Active Directory, domain-connected systems, and Microsoft Office 365 tools
• Prepare, image, configure, and maintain desktops, laptops, and related hardware for end-user deployment
• Move between work areas to provide deskside support, diagnose equipment problems, and restore functionality at the point of use
• Record incidents, resolutions, and technical procedures to improve knowledge sharing and maintain accurate support documentation
• Assist with scanner-related devices and other operational technology used by staff in daily business processes
• Contribute to special IT initiatives and site-based technical projects as assigned

• At least 2 years of experience in desktop or end-user support within a detail-focused IT environment
• Working knowledge of Microsoft operating systems, Active Directory, and domain-based infrastructure
• Experience supporting Microsoft Office Suite and Microsoft 365 applications at multiple levels of issue complexity
• Hands-on background with hardware setup, device imaging, configuration, and workstation maintenance
• Strong customer service skills with the ability to remain focused and effective when assisting challenging users
• Ability to balance remote troubleshooting with physically active, on-site support throughout the workday

Familiarity with technologies such as Apple devices, backup tools, and configuration management practices is beneficial

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan