Desktop Support Analyst

• Deliver exceptional, high-touch IT support to internal employees
• Act as a trusted technical partner to the Global Aristocrat IT team
• Manage the full lifecycle of incidents and service requests
• Conduct sophisticated fixing and root cause analysis on both local and remote systems
• Contribute to the development and continual improvement of IT procedures, documentation, and knowledge bases
• Provide expert-level support for corporate communication tools, devices, and platforms
• Configure, deploy, and maintain end-user systems, including PCs, laptops, and proprietary hardware
• Deliver responsive, multi-channel support via phone, email, walk-up, remote sessions, and virtual smart bar environments
• Serve as a domain specialist and mentor for junior technicians
• Partner with IT leadership to identify process enhancements and support broader technology initiatives
• Perform additional duties and project work as required

• Requires a high school diploma or equivalent experience
• A+, Network +, Security + certification preferred
• MCP certification or equivalent preferred
• ITIL certification or experience is a plus
• 1-2 yrs. Helpdesk/Call Center experience in a large Enterprise environment preferred
• Technical knowledge across a broad range of IT disciplines
• Strong verbal and written communication skills
• Strong customer focus and attention to detail
• Must be customer service oriented

An associate degree in Information Technology or a related field is helpful

• Health, dental, and vision insurance
• Paid time off
• 401(k) plan with employer matching