Desktop Support Analyst

Responsible for maintaining customer satisfaction for overall IT support for designated site(s). Responsible for troubleshooting and resolving hardware, software and network issues. Responsible for Plant Systems support including vendor collaboration and troubleshooting. Responsible to collaboration between multiple teams for continuous improvement. Responsible for cyber security compliance related to OS updates, patches and maintenance. Responsible for site level incident management and point of escalation. Responsible for hardware configuration and deployment for employee onboarding. Responsible for hardware asset management for equipment inventory and end of life management. Responsible for completing and filing system-related documentation. Must maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems.