Desktop Support Analyst Job at Robert Half (Olive Branch)

Desktop Support Analyst

Robert Half

Location:
United States , Olive Branch

Category:
IT - Administration

Contract Type:
Not provided

Salary:

32.00 USD / Hour

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Job Description:

We are seeking a highly skilled and dependable IT Support Specialist to provide hands-on technical support in a fast-paced logistics and manufacturing environment. The ideal candidate will have extensive experience with RF scanner configuration, Zebra label printer maintenance, and enterprise deployment tools such as SCCM or Intune. This role requires strong troubleshooting skills across networking, hardware, and software platforms, with a focus on maintaining uptime and operational efficiency.

Job Responsibility:

Configure, deploy, and support RF scanners and Zebra label printers
Perform routine maintenance and troubleshooting of label printing systems
Use SCCM or Intune to manage device imaging, software deployments, and updates
Provide Tier 1–2 support for Windows-based systems in an O365 environment
Troubleshoot network connectivity issues including DNS, DHCP, Telnet, and SSH
Manage and maintain Active Directory user accounts and group policies
Collaborate with cross-functional teams to support manufacturing and logistics operations
Document technical procedures, configurations, and resolutions
Maintain high availability and responsiveness during scheduled workdays (Friday–Tuesday)

Requirements:

3+ years of IT support experience in a logistics or manufacturing setting
Proficiency with RF scanner configuration and Zebra printer support
Hands-on experience with SCCM or Intune for imaging and deployments
Strong understanding of Microsoft 365 and Windows OS environments
Solid knowledge of networking fundamentals: DNS, DHCP, Telnet, SSH
Experience with Active Directory administration
Excellent problem-solving and communication skills
Ability to work independently and manage multiple priorities
Flexible schedule with availability to work weekends and holidays as needed

Nice to have:

Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate
Experience with scripting or automation tools (PowerShell, etc.)
Familiarity with ITIL practices and service desk ticketing systems

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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