Desktop Support Analyst Job at Robert Half (Stow)

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Desktop Support Analyst

As a Contract Desktop Support Analyst, you will play a crucial role in providing...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in desktop support, IT helpdesk, or a related role
Proficiency in troubleshooting hardware and software issues
Familiarity with Windows and Mac operating systems
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Knowledge of IT security best practices
Excellent problem-solving skills and attention to detail

Job Responsibility

Provide first-level technical support to end-users
Install, configure, and maintain desktop systems
Perform hardware troubleshooting and maintenance
Assist users with software-related issues
Conduct user training sessions
Maintain detailed records of support requests
Assist in implementing and enforcing security policies
Collaborate with IT team members
Continuously strive to enhance the end-user experience

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop Support Analyst

Seeking a hands-on Desktop Support Analyst with strong end-user support experien...

Location

United States , Richmond

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Dell Certified Technician (hardware repair/field service) certification
Experience in desktop support or help desk within a corporate environment
Strong troubleshooting skills across hardware and Windows 10/11
Familiarity with Active Directory, Microsoft 365, and basic networking
Experience with ticketing systems and structured support processes
Strong communication and customer-facing skills
Ability to prioritize multiple support requests and work effectively in a fast-paced setting.

Job Responsibility

Deliver onsite and remote support for desktops, laptops, and peripherals
Diagnose and resolve hardware, OS, and application issues in Windows environments
Perform Dell-certified hardware diagnostics, break/fix repairs, and parts replacement
Image, configure, and deploy new systems and upgrades
Manage users and access in Active Directory and support Microsoft 365
Track and resolve tickets within ServiceNow or similar systems
Escalate complex issues and collaborate with infrastructure teams
Maintain asset inventory and ensure compliance with IT standards

What we offer

medical
vision
dental
life and disability insurance
enrollment in company 401(k) plan
free online training

Fulltime

Desktop Support Analyst

We are looking for an experienced Desktop Support Analyst to provide hands-on te...

Location

United States , Dallas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of hands-on IT support experience in a Microsoft-focused environment
Strong working knowledge of Windows operating systems, including Windows 11, and Microsoft 365 tools and services
Demonstrated ability to diagnose and resolve technical issues across desktops, laptops, peripherals, and common business applications
Experience supporting users in an office setting with multiple software platforms and varying technical needs
Familiarity with Active Directory, service desk ticketing processes, and general desktop troubleshooting practices
Ability to communicate clearly and effectively while delivering support to employees across all organizational levels
Highly organized with strong attention to detail and a collaborative, team-oriented approach to problem solving

Job Responsibility

Provide second-level desktop and end-user support for a Microsoft-based environment, resolving issues involving Windows systems, Microsoft 365, and standard office technology
Investigate and resolve problems related to hardware, software, and network connectivity to minimize disruptions and restore productivity quickly
Assist remote employees with secure access and connection challenges, ensuring reliable support for off-site work
Support essential business applications, including platforms used for time tracking, accounting, and other daily operational needs
Coordinate printer and copier support by arranging vendor service, monitoring functionality, and managing supply needs
Track hardware and software assets accurately, helping manage inventory records, device deployment, and replacement planning throughout the equipment lifecycle
Respond to service desk requests in a timely manner, document resolutions clearly, and maintain a high standard of customer support
Work collaboratively with internal teams and business stakeholders to address technical concerns and improve the end-user support experience

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Desktop Support Analyst

We are looking for a Desktop Support Analyst to support a short-term contract as...

Location

United States , Stow

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience delivering desktop support in a detail-oriented business environment
Strong knowledge of computer hardware troubleshooting, repair, and replacement
Hands-on experience supporting Microsoft Windows 10 and Windows 11 systems
Working knowledge of Active Directory for user and device administration tasks
Familiarity with configuration management processes and standardized desktop deployment practices
Ability to manage multiple support tasks while meeting deadlines in a fast-paced project setting
Strong communication skills and the ability to work effectively with end users and cross-functional teams

Job Responsibility

Provide hands-on desktop support for end-user systems, resolving hardware, software, and operating system issues in a timely manner
Update and configure Windows 10 and Windows 11 devices to meet project and organizational standards
Manage workstation setup activities, including imaging, configuration, deployment, and post-installation validation
Support user account and access-related tasks within Active Directory as part of daily technical operations
Track assigned devices and project progress to help complete the remaining system updates within the planned engagement period
Coordinate with business units and internal stakeholders to schedule device availability and improve completion rates for system refresh activities
Document completed work, technical issues, and resolutions to maintain accurate support and project records

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Desktop Support Analyst

Robert Half is seeking a Contract Desktop Support Analyst to join our client's d...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in desktop support, IT helpdesk, or a related role
Proficiency in troubleshooting hardware and software issues
Familiarity with Windows and Mac operating systems
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Knowledge of IT security best practices
IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Excellent problem-solving skills and attention to detail

Job Responsibility

Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team
Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components
Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals
Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage
Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols
Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management
Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data
Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects
Continuously strive to enhance the end-user experience by providing excellent customer service and support

What we offer

medical, vision, dental, life and disability insurance
enrollment in company 401(k) plan

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical suppo...

Location

United States , Palo Alto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing desktop or technical support in a detail-focused IT environment
Strong working knowledge of computer hardware, including setup, troubleshooting, and maintenance
Hands-on experience supporting Mac OS systems
Excellent verbal and written communication skills with a customer-focused approach
Ability to manage multiple support requests and prioritize tasks effectively
Comfortable working independently in a part-time role with flexibility to grow into a longer-term assignment

Job Responsibility

Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology
Support Mac OS environments, including troubleshooting operating system, software, and device-related problems
Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance
Set up, configure, and maintain computer hardware and related equipment for employees and teams
Track support activity, document resolutions, and escalate more complex issues when needed
Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Parttime

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide dependable technical ass...

Location

United States , San Antonio

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology or a related discipline, or equivalent practical experience in technical support
At least 3 years of experience in desktop support, help desk, or another IT support-focused position
Working knowledge of Active Directory, Windows operating systems, service desk ticketing, and core troubleshooting practices
Experience supporting Microsoft 365, Intune, and endpoint protection tools in a business environment
Familiarity with cloud-based technologies and standard concepts related to modern endpoint management is preferred
Strong written, verbal, and interpersonal communication skills with the ability to support users professionally
Proficiency with Microsoft Office applications, Windows-based systems, and general computer research and problem-solving tools
Demonstrated ability to stay organized, manage multiple priorities, work independently, and maintain strong attention to detail in a deadline-driven setting

Job Responsibility

Deliver timely technical support to end users by managing service requests, diagnosing issues, and driving problems through to resolution
Set up, relocate, update, and decommission technology equipment while guiding employees on proper use through clear instructions and reference materials
Install, configure, and maintain business applications, workstation hardware, and mixed cloud and on-premises systems, including Microsoft 365 environments
Support organizational endpoints such as desktop computers, laptops, printers, scanners, cameras, and ATM-related devices to ensure reliable operation
Use network administration tools to place endpoint devices on the correct VLANs and maintain proper connectivity standards
Perform routine system maintenance activities such as patch deployment, health monitoring, and performance tuning to keep devices operating effectively
Administer Microsoft Intune for device setup, compliance enforcement, software distribution, and update management across managed endpoints
Maintain accurate IT asset records and oversee equipment lifecycle activities from deployment through replacement or retirement
Manage user identities and access by handling account provisioning, permission updates, password support, and other security-related tasks
Partner with internal technology teams and outside vendors to escalate incidents, support deployments and upgrades, and improve operational processes through documentation and reporting

What we offer

Medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan
free online training

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical suppo...

Location

United States , Philadelphia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience supporting PC desktop and workstation environments in a structured setting
Working knowledge of Active Directory administration for common user support tasks
Strong understanding of desktop hardware troubleshooting, repair coordination, and device setup
Experience supporting Microsoft Windows 10 in an end-user environment
Familiarity with desktop imaging tools and standardized workstation deployment practices
CompTIA A+ certification or comparable practical technical support experience
Additional knowledge aligned with CompTIA Network+ or Security+ principles is preferred
Ability to communicate clearly, prioritize support requests, and deliver dependable customer service

Job Responsibility

Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner
Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users
Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance
Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization
Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment
Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing
Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs
Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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