Desktop Support Analyst, Robert Half

Robert Half

Location:
United States, Oak Ridge

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a skilled Desktop Support Analyst to join our team in Oak Ridge, Tennessee. In this Contract to permanent position, you will be responsible for handling the installation, configuration, and troubleshooting of desktop computers, mobile devices, and peripheral equipment. Additionally, you will provide technical support for software applications and ensure system efficiency through proactive monitoring and documentation.

Job Responsibility:

Monitor the Helpdesk Ticketing System daily to address support requests and troubleshoot reported issues
Deliver Tier 1 and Tier 2 technical assistance to system users for hardware and software concerns
Manage user accounts in Active Directory and Office 365, including account creation, modification, and deletion
Diagnose and resolve hardware and software failures while effectively communicating with affected teams
Collaborate with the Desktop Engineering team to conduct system and software testing
Keep tickets updated with progress and coordinate tasks to ensure timely resolution
Identify and report potential risks that could impact IT operations to management
Optimize Service Desk resources for improved performance
Maintain professionalism in all forms of communication and interactions
Complete additional tasks as assigned by the manager

Requirements:

High school diploma or equivalent is required
Proven experience providing IT support in a Windows-based environment
Hands-on expertise with troubleshooting and repairing laptops, desktops, printers, and other hardware
Familiarity with Microsoft Office 365, Active Directory, and Azure platforms
Ability to research and resolve complex PC and software-related issues
Minimum of 5 years of IT-related experience, including 2 years in system administration

Nice to have:

Experience with Mac iOS and related peripherals is preferred
Strong ability to work independently and prioritize tasks based on urgency

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Additional Information:

Job Posted:
November 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Desktop Support Analyst