CrawlJobs Logo
Robert Half Logo Robert Half · IT - Administration

Desktop Support Analyst

United States, Columbus · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

We are seeking a Tier 1 Help Desk/Desktop Support Technician to support approximately 100 users across multiple office and warehouse locations throughout the U.S. and Canada. This is a fully onsite, Monday–Friday position supporting daily IT operations in a warehouse environment. The technician will serve as the primary onsite IT support resource, handling day-to-day help desk requests and desktop support responsibilities while working directly with the IT Manager. Advanced infrastructure and security-related issues are escalated to a managed services provider (MSP). Average ticket volume is around 5 tickets per day and is managed through ConnectWise.

Job Responsibility

  • Provide Tier 1 help desk and desktop support for end users
  • Troubleshoot hardware, software, login, and connectivity issues
  • Support Microsoft Windows 10/11 and Microsoft 365 environments
  • Manage Active Directory user accounts, password resets, onboarding, and offboarding
  • Support warehouse technology including Zebra printers, desktop printers, and scan guns
  • Perform workstation setup, imaging, and hardware troubleshooting
  • Document issues, resolutions, and support procedures
  • Assist with desktop refreshes, upgrades, and other IT projects

Requirements

  • Experience providing Tier 1 help desk or desktop support
  • Basic troubleshooting skills in Windows environments
  • Experience with Active Directory and Microsoft 365
  • Communication and customer support skills
  • Ability to work independently and manage priorities
  • Consistent attendance and punctuality

Nice to have

  • Experience supporting warehouse or manufacturing environments
  • Familiarity with ConnectWise or similar ticketing systems
  • Experience supporting Zebra printers, scanners, or warehouse hardware

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Access to top jobs
  • Competitive compensation
  • Free online training
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Desktop Support Analyst

8 matching positions

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical suppo...
Location
Location
United States , Manawa
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in desktop support, technical support, or a similar end-user support role
  • Demonstrated experience troubleshooting Microsoft products, Windows 10 environments, and common desktop software issues
  • Strong hands-on knowledge of PC, laptop, printer, and workstation hardware, including setup and replacement tasks
  • Experience with desktop imaging, device deployment, and hardware configuration for new user onboarding
  • Familiarity with asset tracking practices and maintaining accurate equipment inventory records
  • Experience using ServiceNow or a comparable ticketing platform to manage support requests
  • Ability to deliver excellent customer service with patience, attention to detail, and professionalism in a demanding setting
Job Responsibility
Job Responsibility
  • Provide day-to-day desktop support by diagnosing and resolving issues involving Microsoft applications, Windows 10 systems, laptops, workstations, and peripheral hardware
  • Prepare and deploy equipment for new hires, including workstation setup, hardware configuration, and ensuring devices are ready for immediate use
  • Perform desktop imaging and device provisioning activities to maintain consistent system builds across supported endpoints
  • Track technology assets by assigning tags, updating inventory records, and documenting equipment distribution and service status
  • Manage and respond to support requests through ServiceNow, ensuring tickets are accurately logged, updated, and resolved in a timely manner
  • Support a high-volume end-user environment by delivering clear communication, practical solutions, and dependable technical assistance
  • Assist with the upkeep and troubleshooting of mobile devices, including a shared fleet of iPads used across the organization
  • Coordinate basic support for printers and related desktop peripherals to minimize disruption to daily operations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide dependable technical ass...
Location
Location
United States , Lexington
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in desktop or end-user support within a detail-focused IT environment.
  • Working knowledge of Microsoft operating systems, Active Directory, and domain-based infrastructure.
  • Experience supporting Microsoft Office Suite and Microsoft 365 applications at multiple levels of issue complexity.
  • Hands-on background with hardware setup, device imaging, configuration, and workstation maintenance.
  • Strong customer service skills with the ability to remain focused and effective when assisting challenging users.
  • Ability to balance remote troubleshooting with physically active, on-site support throughout the workday.
Job Responsibility
Job Responsibility
  • Deliver frontline and advanced desktop support for employees through a mix of remote assistance and on-site service.
  • Investigate and resolve issues involving computers, peripherals, software applications, and user access in a timely manner.
  • Support Microsoft technologies, including Windows environments, Active Directory, domain-connected systems, and Microsoft Office 365 tools.
  • Prepare, image, configure, and maintain desktops, laptops, and related hardware for end-user deployment.
  • Move between work areas to provide deskside support, diagnose equipment problems, and restore functionality at the point of use.
  • Record incidents, resolutions, and technical procedures to improve knowledge sharing and maintain accurate support documentation.
  • Assist with scanner-related devices and other operational technology used by staff in daily business processes.
  • Contribute to special IT initiatives and site-based technical projects as assigned.
What we offer
What we offer
  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

We are looking for a Desktop Support Analyst to support a short-term contract as...
Location
Location
United States , Stow
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience delivering desktop support in a detail-oriented business environment
  • Strong knowledge of computer hardware troubleshooting, repair, and replacement
  • Hands-on experience supporting Microsoft Windows 10 and Windows 11 systems
  • Working knowledge of Active Directory for user and device administration tasks
  • Familiarity with configuration management processes and standardized desktop deployment practices
  • Ability to manage multiple support tasks while meeting deadlines in a fast-paced project setting
  • Strong communication skills and the ability to work effectively with end users and cross-functional teams
Job Responsibility
Job Responsibility
  • Provide hands-on desktop support for end-user systems, resolving hardware, software, and operating system issues in a timely manner
  • Update and configure Windows 10 and Windows 11 devices to meet project and organizational standards
  • Manage workstation setup activities, including imaging, configuration, deployment, and post-installation validation
  • Support user account and access-related tasks within Active Directory as part of daily technical operations
  • Track assigned devices and project progress to help complete the remaining system updates within the planned engagement period
  • Coordinate with business units and internal stakeholders to schedule device availability and improve completion rates for system refresh activities
  • Document completed work, technical issues, and resolutions to maintain accurate support and project records
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Desktop Support Analyst

We are looking for a Desktop Support Analyst to support a short-term contract as...
Location
Location
United States , Stow
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience delivering desktop support in a detail-oriented business environment
  • Strong knowledge of computer hardware troubleshooting, repair, and replacement
  • Hands-on experience supporting Microsoft Windows 10 and Windows 11 systems
  • Working knowledge of Active Directory for user and device administration tasks
  • Familiarity with configuration management processes and standardized desktop deployment practices
  • Ability to manage multiple support tasks while meeting deadlines in a fast-paced project setting
  • Strong communication skills and the ability to work effectively with end users and cross-functional teams
Job Responsibility
Job Responsibility
  • Provide hands-on desktop support for end-user systems, resolving hardware, software, and operating system issues in a timely manner
  • Update and configure Windows 10 and Windows 11 devices to meet project and organizational standards
  • Manage workstation setup activities, including imaging, configuration, deployment, and post-installation validation
  • Support user account and access-related tasks within Active Directory as part of daily technical operations
  • Track assigned devices and project progress to help complete the remaining system updates within the planned engagement period
  • Coordinate with business units and internal stakeholders to schedule device availability and improve completion rates for system refresh activities
  • Document completed work, technical issues, and resolutions to maintain accurate support and project records
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Desktop Support Analyst

We are looking for an experienced Desktop Support Analyst to provide hands-on te...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of hands-on IT support experience in a Microsoft-focused environment
  • Strong working knowledge of Windows operating systems, including Windows 11, and Microsoft 365 tools and services
  • Demonstrated ability to diagnose and resolve technical issues across desktops, laptops, peripherals, and common business applications
  • Experience supporting users in an office setting with multiple software platforms and varying technical needs
  • Familiarity with Active Directory, service desk ticketing processes, and general desktop troubleshooting practices
  • Ability to communicate clearly and effectively while delivering support to employees across all organizational levels
  • Highly organized with strong attention to detail and a collaborative, team-oriented approach to problem solving
Job Responsibility
Job Responsibility
  • Provide second-level desktop and end-user support for a Microsoft-based environment, resolving issues involving Windows systems, Microsoft 365, and standard office technology
  • Investigate and resolve problems related to hardware, software, and network connectivity to minimize disruptions and restore productivity quickly
  • Assist remote employees with secure access and connection challenges, ensuring reliable support for off-site work
  • Support essential business applications, including platforms used for time tracking, accounting, and other daily operational needs
  • Coordinate printer and copier support by arranging vendor service, monitoring functionality, and managing supply needs
  • Track hardware and software assets accurately, helping manage inventory records, device deployment, and replacement planning throughout the equipment lifecycle
  • Respond to service desk requests in a timely manner, document resolutions clearly, and maintain a high standard of customer support
  • Work collaboratively with internal teams and business stakeholders to address technical concerns and improve the end-user support experience
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

As a Contract Desktop Support Analyst, you will play a crucial role in providing...
Location
Location
United States , Nashville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in desktop support, IT helpdesk, or a related role
  • Proficiency in troubleshooting hardware and software issues
  • Familiarity with Windows and Mac operating systems
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Knowledge of IT security best practices
  • Excellent problem-solving skills and attention to detail
Job Responsibility
Job Responsibility
  • Provide first-level technical support to end-users
  • Install, configure, and maintain desktop systems
  • Perform hardware troubleshooting and maintenance
  • Assist users with software-related issues
  • Conduct user training sessions
  • Maintain detailed records of support requests
  • Assist in implementing and enforcing security policies
  • Collaborate with IT team members
  • Continuously strive to enhance the end-user experience
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

Seeking a hands-on Desktop Support Analyst with strong end-user support experien...
Location
Location
United States , Richmond
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Dell Certified Technician (hardware repair/field service) certification
  • Experience in desktop support or help desk within a corporate environment
  • Strong troubleshooting skills across hardware and Windows 10/11
  • Familiarity with Active Directory, Microsoft 365, and basic networking
  • Experience with ticketing systems and structured support processes
  • Strong communication and customer-facing skills
  • Ability to prioritize multiple support requests and work effectively in a fast-paced setting.
Job Responsibility
Job Responsibility
  • Deliver onsite and remote support for desktops, laptops, and peripherals
  • Diagnose and resolve hardware, OS, and application issues in Windows environments
  • Perform Dell-certified hardware diagnostics, break/fix repairs, and parts replacement
  • Image, configure, and deploy new systems and upgrades
  • Manage users and access in Active Directory and support Microsoft 365
  • Track and resolve tickets within ServiceNow or similar systems
  • Escalate complex issues and collaborate with infrastructure teams
  • Maintain asset inventory and ensure compliance with IT standards
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • enrollment in company 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

Robert Half is seeking a Contract Desktop Support Analyst to join our client's d...
Location
Location
United States , Nashville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in desktop support, IT helpdesk, or a related role
  • Proficiency in troubleshooting hardware and software issues
  • Familiarity with Windows and Mac operating systems
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Knowledge of IT security best practices
  • IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
  • Excellent problem-solving skills and attention to detail
Job Responsibility
Job Responsibility
  • Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team
  • Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components
  • Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals
  • Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage
  • Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols
  • Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management
  • Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data
  • Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects
  • Continuously strive to enhance the end-user experience by providing excellent customer service and support
What we offer
What we offer
  • medical, vision, dental, life and disability insurance
  • enrollment in company 401(k) plan
Read More
Arrow Right