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Robert Half Logo Robert Half · IT - Administration

Desktop Support Analyst

United States, Columbus · Job Posted May 29, 2026
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Job Description

We are seeking a Tier 1 Help Desk/Desktop Support Technician to support approximately 100 users across multiple office and warehouse locations throughout the U.S. and Canada. This is a fully onsite, Monday–Friday position supporting daily IT operations in a warehouse environment. The technician will serve as the primary onsite IT support resource, handling day-to-day help desk requests and desktop support responsibilities while working directly with the IT Manager. Advanced infrastructure and security-related issues are escalated to a managed services provider (MSP). Average ticket volume is around 5 tickets per day and is managed through ConnectWise.

Job Responsibility

  • Provide Tier 1 help desk and desktop support for end users
  • Troubleshoot hardware, software, login, and connectivity issues
  • Support Microsoft Windows 10/11 and Microsoft 365 environments
  • Manage Active Directory user accounts, password resets, onboarding, and offboarding
  • Support warehouse technology including Zebra printers, desktop printers, and scan guns
  • Perform workstation setup, imaging, and hardware troubleshooting
  • Document issues, resolutions, and support procedures
  • Assist with desktop refreshes, upgrades, and other IT projects

Requirements

  • Experience providing Tier 1 help desk or desktop support
  • Basic troubleshooting skills in Windows environments
  • Experience with Active Directory and Microsoft 365
  • Communication and customer support skills
  • Ability to work independently and manage priorities
  • Consistent attendance and punctuality

Nice to have

  • Experience supporting warehouse or manufacturing environments
  • Familiarity with ConnectWise or similar ticketing systems
  • Experience supporting Zebra printers, scanners, or warehouse hardware

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Access to top jobs
  • Competitive compensation
  • Free online training
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