Desktop Support Analyst

• Diagnose and resolve technical issues related to Windows 10/11, Office, and OneDrive applications
• provide Level 1-2 support for user administration in Microsoft 365, computer imaging, basic networking, and printer configurations
• offer hands-on troubleshooting for hardware and software problems across Apple and Dell devices
• utilize technical expertise to address issues with Cisco, Citrix, and backup technologies
• maintain accurate documentation of tickets, problems, and changes in alignment with organizational standards
• collaborate with team members to ensure quality assurance and adherence to testing and technical standards
• prioritize tasks effectively to address urgent issues and move problems toward resolution swiftly
• assist with configuration management and asset tracking to optimize operational efficiency
• deliver excellent customer service while communicating technical solutions clearly to users
• support legal applications, including NetDocuments, with training provided as needed

• At least 1 year of experience in a desktop support or similar technical role
• strong technical knowledge of Windows 10/11, Microsoft Office, and OneDrive
• familiarity with user administration in Microsoft 365, imaging computers, networking basics, and printer setup
• experience with Apple and Dell devices, as well as configuration and backup technologies
• certifications such as A+, Network+, or Security+ are preferred but not mandatory
• excellent verbal and written communication skills with a customer-focused mindset
• ability to prioritize tasks and resolve issues with urgency and efficiency
• knowledge of quality assurance and standards in IT environments

certifications such as A+, Network+, or Security+

• medical, vision, dental, and life and disability insurance
• 401(k) plan