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Desktop Support Analyst

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Robert Half

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Location:
United States , Chippewa Falls

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This contract-to-permanent position involves providing technical assistance and troubleshooting for both office and manufacturing environments. The role requires a strong understanding of hardware and software systems, as well as excellent problem-solving abilities.

Job Responsibility:

  • Deliver onsite technical support to ensure seamless operation of desktops, printers, and standalone computers in manufacturing and office settings
  • Diagnose and resolve hardware and software issues related to Windows operating systems, macOS, and basic Linux/Unix systems
  • Administer and support Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive
  • Utilize remote support tools, such as Bomgar or Remote Desktop, to assist with offsite troubleshooting
  • Manage and address tickets within service management tools like ServiceDesk Plus or ServiceNow
  • Perform basic network troubleshooting to address connectivity issues
  • Handle imaging and configuration of desktop workstations to meet user needs
  • Ensure optimal performance of business-critical systems and enterprise applications
  • Collaborate with teams to maintain organizational standards and improve system functionality
  • Provide exceptional customer service while addressing technical challenges

Requirements:

  • Proficiency in Windows 10/11 and advanced knowledge of desktop imaging
  • Experience with Active Directory and desktop hardware troubleshooting
  • Familiarity with Microsoft Office Suite and enterprise-level applications
  • Knowledge of ticketing systems such as ServiceDesk Plus or ServiceNow
  • Ability to perform basic network and hardware troubleshooting
  • Strong organizational skills and attention to detail
  • Customer service skills to effectively support end users
  • Understanding of remote support tools and their application in troubleshooting scenarios
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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