CrawlJobs Logo

Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Eden Prairie

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams.

Job Responsibility:

  • Provide end-to-end client support via a ticketing system for local and remote users
  • Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access
  • Support Office 365 administration, including user setup and ongoing maintenance
  • Administer Exchange Online, including mailbox management and licensing
  • Manage Intune and mobile device administration for laptops, tablets, and phones
  • Support current and legacy Windows operating systems
  • Administer Active Directory and Group Policy in a multi-domain organization
  • Perform computer imaging, deployment, and lifecycle support
  • Add, configure, and maintain workstations, laptops, and mobile devices
  • Support Microsoft security tools including Identity Protection and Multi-Factor Authentication
  • Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN
  • Respond to system alerts and provide coverage for senior systems administration functions as needed
  • Support conference room audio and video technology
  • Assist with building security systems and local network connectivity in coordination with IT
  • Support network printers and office automation systems
  • Provide mobile device and endpoint support for both office-based and remote users

Requirements:

  • 3+ years of experience in a Level 2 end-user or desktop support role
  • Strong experience supporting Microsoft 365 environments
  • Working knowledge of Exchange Online, Intune, Active Directory, and Group Policy
  • Windows OS troubleshooting and endpoint management experience
  • Familiarity with Microsoft security tools and VPN technologies
  • Strong customer service, documentation, and troubleshooting skills
  • Ability to work collaboratively in a team environment
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
April 16, 2026

Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Desktop Support Analyst

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team on a long-...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in Level 2 desktop support roles
  • Strong knowledge of computer hardware, including Dell technologies
  • Proficiency in Active Directory administration and troubleshooting
  • Familiarity with Apple devices and their operating systems
  • Experience with backup technologies and data protection strategies
  • Ability to manage configuration systems effectively
  • Excellent communication and problem-solving skills
  • Ability to work fully on-site in Phoenix, Arizona.
Job Responsibility
Job Responsibility
  • Provide Level 2 desktop support to resolve technical issues efficiently and effectively
  • Manage and respond to 5-20 tickets daily, supporting approximately 200 users
  • Offer remote support for users as required, ensuring timely solutions
  • Diagnose and repair computer hardware, including Dell devices and peripherals
  • Administer and troubleshoot Active Directory accounts and permissions
  • Support Apple devices, including configuration and maintenance
  • Implement and manage backup technologies to ensure data integrity
  • Maintain and update configuration management systems to track IT assets and changes
  • Deliver exceptional customer service by communicating clearly and professionally with end users.
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Desktop Support Analyst

Opportunity to break into financial services, no previous sector experience requ...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
weareorbis.com Logo
Orbis Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience supporting Microsoft domain, server stack, Office 365, and Active Directory
  • Solid troubleshooting experience across hardware, software, networking, and mobile devices
  • Familiarity with ticketing systems and service-level driven environments
  • Ability to prioritise under pressure and deliver rapid, effective support
Job Responsibility
Job Responsibility
  • Provide hands-on and remote desktop, telecoms, and application support to end users
  • Troubleshoot hardware, software, and networking issues in high-pressure environments
  • Manage onboarding/offboarding processes, user accounts, and lifecycle management of IT assets
  • Maintain and support A/V systems, trading applications, and critical business platforms
  • Log and manage incidents, escalating where required, and proactively reduce recurring issues
  • Support global colleagues, including traders globally
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

Desktop Support Analyst – Singapore. Opportunity to break into financial service...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
weareorbis.com Logo
Orbis Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience supporting Microsoft domain, server stack, Office 365, and Active Directory
  • Solid troubleshooting experience across hardware, software, networking, and mobile devices
  • Familiarity with ticketing systems and service-level driven environments
  • Ability to prioritise under pressure and deliver rapid, effective support
Job Responsibility
Job Responsibility
  • Provide hands-on and remote desktop, telecoms, and application support to end users
  • Troubleshoot hardware, software, and networking issues in high-pressure environments
  • Manage onboarding/offboarding processes, user accounts, and lifecycle management of IT assets
  • Maintain and support A/V systems, trading applications, and critical business platforms
  • Log and manage incidents, escalating where required, and proactively reduce recurring issues
  • Support global colleagues, including traders globally
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in San Fra...
Location
Location
United States , San Francisco
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of experience in desktop support or a related IT role
  • Familiarity with architecture/design tools like AutoDesk, Revit
  • Strong proficiency in both PC and Mac operating systems, including Windows and MacOS
  • Hands-on experience with tools and technologies such as Active Directory, Cisco, Citrix, and Dell hardware
  • Proven ability to deliver exceptional customer service, including white-glove support to high-profile individuals
  • Knowledge of Apple devices, configuration management, and backup technologies
  • Excellent problem-solving skills and the ability to work independently or collaboratively in a fast-paced environment
  • Strong communication skills to effectively interact with clients, vendors, and team members.
Job Responsibility
Job Responsibility
  • Deliver Tier 1 technical support to staff and clients, addressing hardware, software, and system issues promptly
  • Collaborate with vendors to resolve escalated IT problems and ensure efficient service delivery
  • Provide specialized support for creative teams and architecture professionals, including applications such as Autodesk and Revit
  • Manage and troubleshoot PC and Mac systems, ensuring optimal performance in a hybrid environment
  • Offer white-glove service to high-profile clients by addressing their unique technical needs with professionalism
  • Configure, maintain, and support Apple devices and Dell technologies, ensuring seamless integration into the workplace
  • Administer Active Directory and backup technologies to maintain data security and accessibility
  • Assist with the setup, configuration, and maintenance of Cisco and Citrix technologies
  • Perform routine hardware and software updates to ensure systems are up-to-date and running efficiently
  • Maintain accurate documentation of IT processes, troubleshooting steps, and client interactions.
What we offer
What we offer
  • Competitive compensation
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan enrollment
  • Free online training.
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Oak Rid...
Location
Location
United States , Oak Ridge
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent is required
  • Proven experience providing IT support in a Windows-based environment
  • Hands-on expertise with troubleshooting and repairing laptops, desktops, printers, and other hardware
  • Familiarity with Microsoft Office 365, Active Directory, and Azure platforms
  • Ability to research and resolve complex PC and software-related issues
  • Minimum of 5 years of IT-related experience, including 2 years in system administration
Job Responsibility
Job Responsibility
  • Monitor the Helpdesk Ticketing System daily to address support requests and troubleshoot reported issues
  • Deliver Tier 1 and Tier 2 technical assistance to system users for hardware and software concerns
  • Manage user accounts in Active Directory and Office 365, including account creation, modification, and deletion
  • Diagnose and resolve hardware and software failures while effectively communicating with affected teams
  • Collaborate with the Desktop Engineering team to conduct system and software testing
  • Keep tickets updated with progress and coordinate tasks to ensure timely resolution
  • Identify and report potential risks that could impact IT operations to management
  • Optimize Service Desk resources for improved performance
  • Maintain professionalism in all forms of communication and interactions
  • Complete additional tasks as assigned by the manager
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

The role involves providing crucial technical support to our team, ensuring the ...
Location
Location
United States , Princeton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in Android Development
  • Familiarity with Cisco Technologies
  • Knowledge of Citrix Technologies
  • Experience in Computer Hardware
  • Proficiency in Dell Technologies
  • Experience with Active Directory
  • Ability to support Apple Devices
  • Familiarity with Backup Technologies
  • Experience in Configuration Management
Job Responsibility
Job Responsibility
  • Deliver remote and deskside support to staff
  • Install, configure, and maintain Windows and macOS operating systems
  • Manage user accounts and access controls in Active Directory and O365
  • Support cloud-based and on-premise IT environments
  • Document troubleshooting steps and IT procedures
  • Collaborate with IT team to resolve complex issues
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

We are in search of a Desktop Support Analyst to join our team, based in West Sa...
Location
Location
United States , West Sacramento
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in Active Directory, with the ability to manage and maintain user accounts and permissions
  • Familiarity with Apple devices, including troubleshooting, setup, and configuration
  • Experience using Google Suite, including managing user accounts and solving common issues
  • Basic troubleshooting skills, with the ability to diagnose and resolve technical issues promptly
  • Knowledge of hardware troubleshooting, capable of identifying and fixing common hardware problems
Job Responsibility
Job Responsibility
  • Manage and resolve technical issues related to Windows and Mac devices
  • Implement effective troubleshooting methods for hardware and software problems
  • Oversee Active Directory accounts, ensuring correct permissions are in place
  • Provide comprehensive support for Google Suite applications and their integration
  • Maintain constant communication with both end users and technical teams
  • Ensure user connectivity is maintained for maximum productivity
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

We are looking for a dedicated Desktop Support Analyst to join our team in Robbi...
Location
Location
United States , Robbinsville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in network security and configuration management
  • Strong troubleshooting skills for resolving technical problems
  • Familiarity with technologies including Cisco, Citrix, and Dell hardware
  • Knowledge of Active Directory and backup solutions
  • Experience working with Apple devices and Android development
  • Excellent communication and teamwork abilities
  • Analytical mindset with strong problem-solving capabilities
  • Availability to work flexible hours, including evenings and weekends, as needed
Job Responsibility
Job Responsibility
  • Maintain and enhance network and security systems to ensure optimal performance and reliability
  • Provide consistent support for hardware and software across multiple locations
  • Collaborate with the IS& T Manager to align technical operations with business strategies
  • Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness
  • Respond promptly to critical on-call support needs, including nights and weekends
  • Troubleshoot and resolve technical issues efficiently to minimize downtime
  • Implement configuration management practices to streamline technology processes
  • Manage and support Active Directory accounts and permissions
  • Ensure proper backup procedures are in place and functioning effectively
  • Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy