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Desktop Support Analyst

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Robert Half

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Location:
United States , Green Bay

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an IT Support Specialist I to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams. This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment.

Job Responsibility:

  • Provide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)
  • Diagnose and resolve hardware and software issues, implementing effective corrective solutions
  • Participate in IT documentation and knowledge base updates to support team efficiency
  • Assist with system imaging, equipment deployment, and lifecycle management
  • Support system changes, upgrades, and rollouts affecting end users
  • Collaborate with third-party IT vendors providing equipment and support services
  • Respond promptly to system outages and service disruptions to minimize downtime
  • Partner with team members to deliver consistent, high-quality IT support

Requirements:

  • Bachelor’s degree in Computer Science, Computer Engineering, or 2+ years of direct IT support experience
  • Experience with Microsoft operating systems, Active Directory, and domain environments
  • Hands-on experience with Windows OS and Microsoft 365 suite
  • Strong troubleshooting and problem-solving skills
  • Strong customer service mindset and communication skills
  • Ability to work onsite and collaborate directly with end users
  • Organized and detail-oriented approach to documentation and processes
  • Willingness to learn and grow within IT operations

Nice to have:

  • Experience supporting Apple devices
  • Exposure to manufacturing or operational environments
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training

Additional Information:

Job Posted:
February 20, 2026

Work Type:
On-site work
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