Desktop Support Analyst Job at Robert Half (Postville)

Desktop Support Analyst

Robert Half

Location:
United States , Postville

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a skilled Desktop Support Analyst to join a growing team in Postville, Iowa! If you like to be busy, this is your next opportunity!! In this role, you will serve as the primary point of contact for IT-related issues through the ticketing system and be the hands, eyes, and feet for their supporting MSP, ensuring smooth operations and resolving technical challenges. The position requires hands-on expertise in managing hardware, software, and network systems to support organizational needs effectively. One will be able to learn and/or apply one's current knowledge and experience! A great place to call home and take ownership in projects!

Job Responsibility:

Respond to and resolve IT support tickets related to printing, login issues, screen problems, and other desktop concerns
Administer and troubleshoot Active Directory (AD), Azure, and Microsoft Office 365 environments
Configure and maintain Windows desktops and servers, ensuring optimal performance
Manage backups, perform system reboots, and oversee Hyper-V virtualization tasks
Implement and maintain security measures, including assigning permissions and monitoring system access
Support telephony systems and ensure smooth communication setups
Configure and troubleshoot network devices, including Cisco switches and Fortinet firewalls
Utilize tools like Entra and Intune to manage device and identity configurations
Collaborate with the IT Manager and other stakeholders to address ongoing technical needs and improvements
Conduct routine maintenance and updates on organizational IT systems to ensure reliability

Requirements:

Minimum of 2 years of experience in IT support or desktop support roles
Proficiency in managing PC desktops, workstations, and associated hardware
Strong knowledge of Active Directory and Microsoft Windows 10
Hands-on experience with desktop imaging and software installations
Familiarity with virtualization technologies, particularly Hyper-V
Competence in managing SQL Server databases and related tasks
Expertise in Microsoft Office 365 administration
Experience with network devices, including switches and Fortinet firewalls

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 09, 2026

Robert Half - All Job Offers

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