Desktop Support Analyst Job at Robert Half (Milwaukee)

Desktop Support Analyst

Robert Half

Location:
United States , Milwaukee

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a skilled Desktop Support Analyst to join our team in Milwaukee, Wisconsin. In this Contract to permanent role, you will provide comprehensive technical support to end-users, ensuring a seamless computing experience across both Mac and PC environments. You will be responsible for troubleshooting hardware and software issues, maintaining network connectivity, and supporting office technology systems in a fast-paced and collaborative environment.

Job Responsibility:

Diagnose and resolve desktop, laptop, and network connectivity issues across Mac and PC devices
Assist users with Google Suite operations, including file conversions and basic functionality troubleshooting
Provide support for Microsoft Office 365 applications installed on individual machines
Maintain and troubleshoot Wi-Fi networks and printers to ensure consistent functionality
Guide users in utilizing the ServiceDesk ticketing system for efficient issue reporting
Collaborate with internal teams to triage and redirect Salesforce and Zoom-related issues
Track and manage IT assets while contributing to the development of a systematic asset management process
Support office transitions, including wiring and setup of new spaces
Deliver patient and user-friendly technical assistance to end-users in a sales-driven environment
Occasionally lift and handle equipment weighing up to 30 pounds as needed

Requirements:

Proficiency in troubleshooting desktop hardware and software issues, including Windows 10 and Mac systems
Strong understanding of network connectivity and desktop imaging processes
Experience using Google Suite and Microsoft Office 365 in a detail-oriented setting
Familiarity with ServiceDesk or similar ticketing systems
Ability to communicate effectively with users, demonstrating patience and a courteous approach
Experience working in a fast-paced environment, with strong problem-solving and triaging skills
Knowledge of Active Directory for user management and troubleshooting
Capability to support both technical and non-technical users, ensuring their needs are met efficiently

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 16, 2026

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