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Robert Half Logo Robert Half · IT - Administration

Desktop Support Analyst

United States, Nashville · Job Posted June 02, 2026
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Job Description

Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.

Job Responsibility

  • Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team
  • Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components
  • Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals
  • Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage
  • Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols
  • Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management
  • Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data
  • Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects
  • Continuously strive to enhance the end-user experience by providing excellent customer service and support

Requirements

  • Proven experience in desktop support, IT helpdesk, or a related role
  • Proficiency in troubleshooting hardware and software issues
  • Familiarity with Windows and Mac operating systems
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Knowledge of IT security best practices
  • IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
  • Excellent problem-solving skills and attention to detail

Nice to have

IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician)

What we offer

  • medical, vision, dental, life and disability insurance
  • enrollment in company 401(k) plan
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