Desktop Support Analyst Job at Robert Half (Cleveland, Ohio)

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team on a long-...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in Level 2 desktop support roles
Strong knowledge of computer hardware, including Dell technologies
Proficiency in Active Directory administration and troubleshooting
Familiarity with Apple devices and their operating systems
Experience with backup technologies and data protection strategies
Ability to manage configuration systems effectively
Excellent communication and problem-solving skills
Ability to work fully on-site in Phoenix, Arizona.

Job Responsibility

Provide Level 2 desktop support to resolve technical issues efficiently and effectively
Manage and respond to 5-20 tickets daily, supporting approximately 200 users
Offer remote support for users as required, ensuring timely solutions
Diagnose and repair computer hardware, including Dell devices and peripherals
Administer and troubleshoot Active Directory accounts and permissions
Support Apple devices, including configuration and maintenance
Implement and manage backup technologies to ensure data integrity
Maintain and update configuration management systems to track IT assets and changes
Deliver exceptional customer service by communicating clearly and professionally with end users.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Desktop Support Analyst

Opportunity to break into financial services, no previous sector experience requ...

Location

Singapore , Singapore

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

Proven experience supporting Microsoft domain, server stack, Office 365, and Active Directory
Solid troubleshooting experience across hardware, software, networking, and mobile devices
Familiarity with ticketing systems and service-level driven environments
Ability to prioritise under pressure and deliver rapid, effective support

Job Responsibility

Provide hands-on and remote desktop, telecoms, and application support to end users
Troubleshoot hardware, software, and networking issues in high-pressure environments
Manage onboarding/offboarding processes, user accounts, and lifecycle management of IT assets
Maintain and support A/V systems, trading applications, and critical business platforms
Log and manage incidents, escalating where required, and proactively reduce recurring issues
Support global colleagues, including traders globally

Fulltime

Desktop Support Analyst

Desktop Support Analyst – Singapore. Opportunity to break into financial service...

Location

Singapore , Singapore

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

Proven experience supporting Microsoft domain, server stack, Office 365, and Active Directory
Solid troubleshooting experience across hardware, software, networking, and mobile devices
Familiarity with ticketing systems and service-level driven environments
Ability to prioritise under pressure and deliver rapid, effective support

Job Responsibility

Provide hands-on and remote desktop, telecoms, and application support to end users
Troubleshoot hardware, software, and networking issues in high-pressure environments
Manage onboarding/offboarding processes, user accounts, and lifecycle management of IT assets
Maintain and support A/V systems, trading applications, and critical business platforms
Log and manage incidents, escalating where required, and proactively reduce recurring issues
Support global colleagues, including traders globally

Fulltime

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in San Fra...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in desktop support or a related IT role
Familiarity with architecture/design tools like AutoDesk, Revit
Strong proficiency in both PC and Mac operating systems, including Windows and MacOS
Hands-on experience with tools and technologies such as Active Directory, Cisco, Citrix, and Dell hardware
Proven ability to deliver exceptional customer service, including white-glove support to high-profile individuals
Knowledge of Apple devices, configuration management, and backup technologies
Excellent problem-solving skills and the ability to work independently or collaboratively in a fast-paced environment
Strong communication skills to effectively interact with clients, vendors, and team members.

Job Responsibility

Deliver Tier 1 technical support to staff and clients, addressing hardware, software, and system issues promptly
Collaborate with vendors to resolve escalated IT problems and ensure efficient service delivery
Provide specialized support for creative teams and architecture professionals, including applications such as Autodesk and Revit
Manage and troubleshoot PC and Mac systems, ensuring optimal performance in a hybrid environment
Offer white-glove service to high-profile clients by addressing their unique technical needs with professionalism
Configure, maintain, and support Apple devices and Dell technologies, ensuring seamless integration into the workplace
Administer Active Directory and backup technologies to maintain data security and accessibility
Assist with the setup, configuration, and maintenance of Cisco and Citrix technologies
Perform routine hardware and software updates to ensure systems are up-to-date and running efficiently
Maintain accurate documentation of IT processes, troubleshooting steps, and client interactions.

What we offer

Competitive compensation
Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan enrollment
Free online training.

Fulltime

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Oak Rid...

Location

United States , Oak Ridge

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
Proven experience providing IT support in a Windows-based environment
Hands-on expertise with troubleshooting and repairing laptops, desktops, printers, and other hardware
Familiarity with Microsoft Office 365, Active Directory, and Azure platforms
Ability to research and resolve complex PC and software-related issues
Minimum of 5 years of IT-related experience, including 2 years in system administration

Job Responsibility

Monitor the Helpdesk Ticketing System daily to address support requests and troubleshoot reported issues
Deliver Tier 1 and Tier 2 technical assistance to system users for hardware and software concerns
Manage user accounts in Active Directory and Office 365, including account creation, modification, and deletion
Diagnose and resolve hardware and software failures while effectively communicating with affected teams
Collaborate with the Desktop Engineering team to conduct system and software testing
Keep tickets updated with progress and coordinate tasks to ensure timely resolution
Identify and report potential risks that could impact IT operations to management
Optimize Service Desk resources for improved performance
Maintain professionalism in all forms of communication and interactions
Complete additional tasks as assigned by the manager

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Desktop Support Analyst

The role involves providing crucial technical support to our team, ensuring the ...

Location

United States , Princeton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Android Development
Familiarity with Cisco Technologies
Knowledge of Citrix Technologies
Experience in Computer Hardware
Proficiency in Dell Technologies
Experience with Active Directory
Ability to support Apple Devices
Familiarity with Backup Technologies
Experience in Configuration Management

Job Responsibility

Deliver remote and deskside support to staff
Install, configure, and maintain Windows and macOS operating systems
Manage user accounts and access controls in Active Directory and O365
Support cloud-based and on-premise IT environments
Document troubleshooting steps and IT procedures
Collaborate with IT team to resolve complex issues

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Desktop Support Analyst

We are in search of a Desktop Support Analyst to join our team, based in West Sa...

Location

United States , West Sacramento

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Active Directory, with the ability to manage and maintain user accounts and permissions
Familiarity with Apple devices, including troubleshooting, setup, and configuration
Experience using Google Suite, including managing user accounts and solving common issues
Basic troubleshooting skills, with the ability to diagnose and resolve technical issues promptly
Knowledge of hardware troubleshooting, capable of identifying and fixing common hardware problems

Job Responsibility

Manage and resolve technical issues related to Windows and Mac devices
Implement effective troubleshooting methods for hardware and software problems
Oversee Active Directory accounts, ensuring correct permissions are in place
Provide comprehensive support for Google Suite applications and their integration
Maintain constant communication with both end users and technical teams
Ensure user connectivity is maintained for maximum productivity

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Desktop Support Analyst

We are looking for a dedicated Desktop Support Analyst to join our team in Robbi...

Location

United States , Robbinsville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in network security and configuration management
Strong troubleshooting skills for resolving technical problems
Familiarity with technologies including Cisco, Citrix, and Dell hardware
Knowledge of Active Directory and backup solutions
Experience working with Apple devices and Android development
Excellent communication and teamwork abilities
Analytical mindset with strong problem-solving capabilities
Availability to work flexible hours, including evenings and weekends, as needed

Job Responsibility

Maintain and enhance network and security systems to ensure optimal performance and reliability
Provide consistent support for hardware and software across multiple locations
Collaborate with the IS& T Manager to align technical operations with business strategies
Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness
Respond promptly to critical on-call support needs, including nights and weekends
Troubleshoot and resolve technical issues efficiently to minimize downtime
Implement configuration management practices to streamline technology processes
Manage and support Active Directory accounts and permissions
Ensure proper backup procedures are in place and functioning effectively
Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop Support Analyst

Robert Half

Location:
United States , Cleveland, Ohio

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 22, 2026

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Job Posted:January 22, 2026

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Contract Type:
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Job Posted:
January 22, 2026