Desktop Support Analyst, Robert Half

Desktop Support Analyst

Robert Half

Location:
United States, Phoenix

Category:
IT - Software Development

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis. This fully on-site role is based in Phoenix, Arizona, and is ideal for someone detail-oriented with experience in Level 2 desktop support and the ability to manage user requests efficiently. If you have a passion for troubleshooting and providing excellent IT support, we encourage you to apply. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

Job Responsibility:

Provide Level 2 desktop support to resolve technical issues efficiently and effectively
Manage and respond to 5-20 tickets daily, supporting approximately 200 users
Offer remote support for users as required, ensuring timely solutions
Diagnose and repair computer hardware, including Dell devices and peripherals
Administer and troubleshoot Active Directory accounts and permissions
Support Apple devices, including configuration and maintenance
Implement and manage backup technologies to ensure data integrity
Maintain and update configuration management systems to track IT assets and changes
Deliver exceptional customer service by communicating clearly and professionally with end users.

Requirements:

Proven experience in Level 2 desktop support roles
Strong knowledge of computer hardware, including Dell technologies
Proficiency in Active Directory administration and troubleshooting
Familiarity with Apple devices and their operating systems
Experience with backup technologies and data protection strategies
Ability to manage configuration systems effectively
Excellent communication and problem-solving skills
Ability to work fully on-site in Phoenix, Arizona.

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Additional Information:

Job Posted:
April 29, 2025

Work Type:

On-site work

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