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Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Mokena

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a skilled Desktop Support Analyst to join our team in Mokena, Illinois. In this role, you will provide exceptional technical support to a diverse user base, ranging from executives to plant-floor employees. This is a long-term contract position offering opportunities to travel to multiple facilities and gain training on specialized equipment like Zebra scanners and printers.

Job Responsibility:

  • Deliver technical support services to ensure smooth operation of hardware and software systems
  • Troubleshoot and resolve issues related to Windows 10, Active Directory, and other systems
  • Configure and set up Zebra scanners, printers, and RF-SMART devices following training
  • Manage and prioritize help desk tickets using a ticketing system to address user requests effectively
  • Communicate professionally with all levels of staff, from executives to plant-floor employees
  • Collaborate with a team of 4-5 service desk professionals to ensure seamless IT operations
  • Perform on-site support at various facilities after plant system go-live
  • Provide guidance to users on best practices for utilizing IT resources
  • Ensure all equipment is functional by performing routine maintenance and troubleshooting
  • Lift and transport equipment weighing up to 50 pounds as needed

Requirements:

  • Minimum of 2 years' experience in a service desk or desktop support role
  • Proficiency in Microsoft Windows 10 and Active Directory
  • Strong troubleshooting skills for resolving IT-related issues
  • Familiarity with RF scanners and RF-SMART systems
  • Excellent communication and customer service skills across all organizational levels
  • Ability to navigate and utilize ticketing systems efficiently
  • Capability to lift and carry up to 50 pounds
  • Willingness to travel to various facilities and adapt to different work environments
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training

Additional Information:

Job Posted:
February 20, 2026

Work Type:
On-site work
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