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Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week.

Job Responsibility:

  • Deliver prompt and efficient IT support to address technical issues and minimize disruption
  • Manage and respond to incoming support tickets through the Service Desk system
  • Prioritize and resolve tickets systematically, ensuring urgent matters are handled first
  • Adjust configurations, utilities, and software settings for both local and remote systems
  • Maintain clear and detailed documentation of IT processes and resolution methods
  • Collaborate on special projects to enhance IT services and infrastructure

Requirements:

  • Proficiency in Active Directory for user and system management
  • Strong working knowledge of Microsoft Windows 10 operating system
  • Previous experience in a desktop support or IT-related role
  • Ability to troubleshoot and resolve technical issues effectively
  • Excellent communication skills to assist users and convey solutions
  • Strong organizational skills to prioritize tasks and manage ticket queues
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 06, 2026

Work Type:
On-site work
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