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Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Anderson

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

This Contract to permanent position is an excellent opportunity for individuals with a passion for IT services and a commitment to providing exceptional technical support. In this role, you will handle a variety of responsibilities, including hardware and software configuration, troubleshooting, and incident management.

Job Responsibility:

  • Install, configure, and maintain company hardware, software, and operating systems to ensure optimal performance
  • Deploy and configure hardware for new users while upgrading existing equipment when necessary
  • Perform laptop imaging and setup for both new and current employees
  • Provide encryption keys and other secure access tools to users as required
  • Troubleshoot and resolve issues related to company hardware, software, and desktop applications
  • Manage incident tickets in ServiceNow, ensuring timely updates and resolution
  • Recommend suitable equipment purchases based on user needs and organizational requirements
  • Conduct periodic inventory checks of computer supplies and perform asset management tasks
  • Apply necessary Windows updates to maintain system security and functionality
  • Assist with other related tasks as assigned to support the IT infrastructure

Requirements:

  • Associate degree in a related field or equivalent relevant experience
  • Minimum of 2 years of relevant experience, with CompTIA A+ certification preferred
  • Proficiency in desktop imaging, hardware configurations, and software installations
  • Familiarity with ticketing systems, such as ServiceNow, and ability to manage support tickets efficiently
  • Strong troubleshooting skills for resolving hardware and software issues
  • Physical ability to lift up to 30 pounds and push carts containing equipment
  • Knowledge of encryption tools and secure access protocols
  • Ability to work onsite Monday through Friday, adhering to company schedules
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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