Desktop Support Analyst

Software Resources has immediate, long term contract job opportunities for Desktop Support Technicians with a major organization in Orlando, FL. We are looking for Desktop Support candidates with Call-Center experience and great customer service. The position starts at Monday- Friday, with a month of training from 8-5pm. After training, need to be flexible to work whatever shift needed, and we are a 24-hour a day operation. Primary 8 hour work shifts are between 7am-6pm, second shift from 4pm to 12am and third shift from 12am to 8am. Position Overview: We are seeking a Desktop Technician for our level 2 Helpdesk with strong desktop support experience, a customer-first mindset, and a background in call center or high-volume support environments. The ideal candidate thrives in fast-paced settings, resolves technical issues efficiently, and focuses on first call resolution to minimize downtime and improve user satisfaction. Work Environment: This is a full-time, position with work hours scheduled typically within a in a 7:00 AM – 6:00 PM window. Open availability is needed as ultimately; shifts can fall anywhere within the 24×7 operating hours depending on the needs of the site. Initial 4-week training is onsite, Monday–Friday, 8:00 AM – 5:00 PM. After successful training, eligible employees may work remotely up to two days per week (subject to management discretion and performance). No field work required – however, team members may be invited to participate in shadowing sessions with the Desktop Support department for cross-training and career development.