Desktop Support Analyst Job at Robert Half (Houston)

Desktop Support Analyst

Robert Half

Location:
United States , Houston

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a Desktop Support Analyst to provide hands-on technical support to internal employees by installing, maintaining, and troubleshooting computer systems, software, and related technology. This role is essential to ensuring users have reliable access to the tools and systems needed to perform their work efficiently. The ideal candidate is service-oriented, patient, and proactive in resolving technical issues.

Job Responsibility:

Serve as the primary point of contact for end-user technical support
Troubleshoot and resolve day-to-day desktop, hardware, software, and basic network issues
Configure, deploy, and support desktop and laptop systems, peripherals, and Microsoft Office applications
Provision and manage mobile devices and user accounts using Microsoft 365 and endpoint management tools (e.g., Intune)
Respond to support requests via ticketing system, phone, email, and remote support tools
Accurately document issues, troubleshooting steps, and resolutions in the helpdesk system
Partner with internal teams and third-party vendors to diagnose and resolve technical issues
Provide timely status updates to users and escalate issues when necessary
Coordinate workstation setups, moves, and hardware refreshes
Install and decommission IT equipment, including server room hardware as needed
Maintain hardware inventory, including spare devices and accessories
Deliver remote support for additional office locations as required
Provide occasional on-site support at secondary locations as needed

Requirements:

Bachelor’s degree in a technology-related field or equivalent practical experience
3+ years of experience providing desktop or end-user IT support in a corporate environment
Strong verbal and written communication skills
Customer service–focused mindset with prior client-facing experience preferred
Hands-on experience with Microsoft 365 administration and desktop support tools
Self-motivated with a strong interest in continuous learning and skill development
Excellent organizational and documentation skills
Willingness to pursue relevant technical certifications

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
January 25, 2026

Work Type:

On-site work

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