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Desktop Support Analyst

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Robert Half

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Location:
United States , Princeton, NJ

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support.

Job Responsibility:

  • Provide comprehensive Level 1 and 2 desktop and software support to staff
  • Manage user and asset tasks effectively
  • Monitor work emails even after office hours to respond to any emergencies promptly
  • Participate actively in global IT projects to ensure seamless execution
  • Track escalated problems to 3rd party vendors, team leaders, or managers until resolution
  • Maintain detailed documentation of all procedures and infrastructure
  • Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks
  • Provide support via e-mail, phone, and in-person, escalating issues when necessary

Requirements:

  • Provide comprehensive Level 1 and 2 desktop and software support to staff
  • Manage user and asset tasks effectively
  • Monitor work emails even after office hours to respond to any emergencies promptly
  • Participate actively in global IT projects to ensure seamless execution
  • Track escalated problems to 3rd party vendors, team leaders, or managers until resolution
  • Maintain detailed documentation of all procedures and infrastructure
  • Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks
  • Provide support via e-mail, phone, and in-person, escalating issues when necessary
  • Understanding of Computer Hardware, including the ability to diagnose and repair hardware-related issues
  • Experience with Dell Technologies, particularly in the area of system configuration and support
  • Proficiency in Active Directory management, including user setup, permissions, and troubleshooting
  • Familiarity with Apple Devices, including setup, configuration, and troubleshooting
  • Experience in Backup Technologies, with the ability to implement and maintain backup solutions
  • Knowledge of Configuration Management, with the ability to track and control changes in the software
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 07, 2026

Work Type:
On-site work
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