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Robert Half Logo Robert Half · IT - Administration

Desktop Support Analyst

United States, Philadelphia · Job Posted May 29, 2026
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Job Description

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff.

Job Responsibility

  • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner
  • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users
  • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance
  • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization
  • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment
  • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing
  • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs
  • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution

Requirements

  • Hands-on experience supporting PC desktop and workstation environments in a structured setting
  • Working knowledge of Active Directory administration for common user support tasks
  • Strong understanding of desktop hardware troubleshooting, repair coordination, and device setup
  • Experience supporting Microsoft Windows 10 in an end-user environment
  • Familiarity with desktop imaging tools and standardized workstation deployment practices
  • CompTIA A+ certification or comparable practical technical support experience
  • Additional knowledge aligned with CompTIA Network+ or Security+ principles is preferred
  • Ability to communicate clearly, prioritize support requests, and deliver dependable customer service

Nice to have

Additional knowledge aligned with CompTIA Network+ or Security+ principles

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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