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Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Oklahoma City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Desktop Support Analyst to join our team in Oklahoma City, Oklahoma. In this Contract to permanent position, you will play a vital role in ensuring seamless IT support for users, addressing hardware, software, and networking issues. This role requires strong technical expertise and excellent communication skills to deliver effective solutions.

Job Responsibility:

  • Respond to incoming IT support tickets, providing timely assistance to resolve user issues
  • Communicate directly with customers to identify and understand technical problems
  • Diagnose and troubleshoot hardware, software, and network-related concerns
  • Offer solutions and recommendations to users based on the nature of the issue
  • Install and configure hardware systems, software updates, and network components as needed
  • Address software and hardware malfunctions to restore system functionality
  • Provide basic technical training or operational guidance to users when required
  • Maintain detailed records of support activities and resolutions in IT logs
  • Collaborate with team members to ensure efficient handling of support tasks
  • Perform additional duties as necessary to support IT operations effectively

Requirements:

  • Proficiency in PC desktop support and workstation management
  • Hands-on experience with Active Directory for user and system administration
  • Strong knowledge of desktop hardware and troubleshooting techniques
  • Familiarity with Microsoft Windows 10 operating system
  • Experience with desktop imaging processes and tools
  • Ability to communicate technical information clearly to non-technical users
  • Strong problem-solving skills and attention to detail
  • Capability to work independently and as part of a team in a dynamic environment
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 10, 2026

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