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Desktop Support Analyst

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Robert Half

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a Desktop Support Analyst to provide reliable technical support for end users in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving workstation issues, maintaining stable desktop environments, and delivering responsive service in a fast-paced setting. The role focuses on hands-on support across Windows-based devices, user account administration, and hardware troubleshooting while helping keep daily operations running smoothly.

Job Responsibility:

  • Deliver day-to-day desktop support for workstations, laptops, and related peripherals, ensuring users receive timely resolution to technical issues
  • Diagnose and fix problems involving Windows 10 systems, desktop hardware, software applications, and connectivity affecting end-user productivity
  • Set up, configure, and deploy desktop and laptop equipment, including imaging devices and preparing systems for new or existing employees
  • Manage user access and account-related tasks within Active Directory, including password resets, permissions support, and basic account maintenance
  • Perform hardware replacement, upgrades, and troubleshooting for PCs and workstation components to maintain dependable performance
  • Document incidents, service requests, troubleshooting steps, and completed solutions to support consistent service delivery and knowledge sharing
  • Coordinate with internal IT teams or external vendors when issues require escalation, follow-up, or specialized technical support

Requirements:

  • Hands-on experience supporting PC desktop and workstation environments in a detail-oriented setting
  • Working knowledge of Active Directory for user administration and access support tasks
  • Strong understanding of desktop hardware, including installation, diagnosis, and component replacement
  • Experience supporting and troubleshooting Microsoft Windows 10 systems
  • Familiarity with desktop imaging processes and device deployment activities
  • Ability to communicate technical information clearly to end users with varying levels of technical knowledge
  • Strong problem-solving skills with the ability to manage multiple support requests effectively
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 20, 2026

Work Type:
On-site work
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