Desktop Support Analyst Job at Robert Half (Manawa)

Desktop Support Analyst

Robert Half

Location:
United States , Manawa

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Manawa, Wisconsin. This Long-term Contract position focuses on maintaining reliable workstation performance, resolving Microsoft and hardware-related issues, and delivering responsive service in a fast-paced environment. The ideal candidate brings strong troubleshooting ability, patience, and a customer-first approach while supporting a large user base and a variety of endpoint devices.

Job Responsibility:

Provide day-to-day desktop support by diagnosing and resolving issues involving Microsoft applications, Windows 10 systems, laptops, workstations, and peripheral hardware
Prepare and deploy equipment for new hires, including workstation setup, hardware configuration, and ensuring devices are ready for immediate use
Perform desktop imaging and device provisioning activities to maintain consistent system builds across supported endpoints
Track technology assets by assigning tags, updating inventory records, and documenting equipment distribution and service status
Manage and respond to support requests through ServiceNow, ensuring tickets are accurately logged, updated, and resolved in a timely manner
Support a high-volume end-user environment by delivering clear communication, practical solutions, and dependable technical assistance
Assist with the upkeep and troubleshooting of mobile devices, including a shared fleet of iPads used across the organization
Coordinate basic support for printers and related desktop peripherals to minimize disruption to daily operations

Requirements:

3+ years of experience in desktop support, technical support, or a similar end-user support role
Demonstrated experience troubleshooting Microsoft products, Windows 10 environments, and common desktop software issues
Strong hands-on knowledge of PC, laptop, printer, and workstation hardware, including setup and replacement tasks
Experience with desktop imaging, device deployment, and hardware configuration for new user onboarding
Familiarity with asset tracking practices and maintaining accurate equipment inventory records
Experience using ServiceNow or a comparable ticketing platform to manage support requests
Ability to deliver excellent customer service with patience, attention to detail, and professionalism in a demanding setting

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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