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Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Anderson

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This Contract to permanent position requires someone with a hands-on approach to managing and maintaining hardware, software, and operating systems in a dynamic IT environment. The role offers an excellent opportunity to contribute to a fast-paced organization while ensuring smooth technical operations.

Job Responsibility:

  • Install, configure, and maintain company hardware, software, and operating systems to ensure optimal performance
  • Set up and image laptops for both new and existing employees, ensuring they are ready for use
  • Provide encryption keys and assist users with secure access when required
  • Troubleshoot and resolve technical issues related to hardware and software across the organization
  • Deploy and configure desktop software tailored to user needs
  • Manage and prioritize incident tickets using the ServiceNow platform, ensuring timely resolutions
  • Perform inventory checks and asset management tasks to maintain accurate records of equipment and supplies
  • Conduct necessary updates to Windows systems to keep devices secure and functional
  • Recommend hardware and software purchases based on organizational needs
  • Assist with additional tasks and responsibilities as assigned

Requirements:

  • Associate degree in a related field or equivalent practical experience
  • Minimum of 2 years of experience in desktop support
  • A+ certification is preferred
  • Proficiency in hardware and software installation, imaging, and troubleshooting
  • Familiarity with ticketing systems such as ServiceNow and the ability to manage support tickets effectively
  • Strong knowledge of desktop hardware, imaging processes, and basic troubleshooting techniques
  • Ability to lift up to 30 pounds and maneuver equipment carts as needed
  • Excellent communication skills and a customer-focused approach to technical support
  • Commitment to staying updated on IT best practices and emerging technologies
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

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