Desktop Support Analyst, Robert Half

Robert Half

Location:
United States, Charleston

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Charleston, South Carolina. In this role, you will provide technical assistance and support to a diverse group of users, including executives and distribution center employees. This is a dynamic opportunity to work independently, troubleshoot issues, and ensure smooth operations across hardware, software, and network systems.

Job Responsibility:

Install, configure, and maintain desktops, laptops, and other hardware to meet end-user requirements
Perform system imaging and deploy new devices while ensuring proper setup and functionality
Troubleshoot and resolve technical issues remotely and on-site for a team of approximately 400 users
Collaborate with C-suite executives and other staff members, adapting to various communication styles and personalities
Utilize the ServiceNow ticketing system to manage and document support requests effectively
Provide onboarding support for new team members, ensuring a seamless transition into the company
Work independently to make informed decisions, demonstrating trustworthiness and initiative
Support and maintain Apple devices, backup technologies, and configuration management tools
Maintain and update Active Directory and Office 365 environments as needed
Assist in managing IT operations for multiple distribution facilities

Requirements:

Proven experience in desktop support, including hardware and software troubleshooting
Familiarity with Microsoft Office 365 and Active Directory environments
Hands-on experience with imaging and deploying hardware such as laptops and desktops
Ability to use ticketing systems like ServiceNow for tracking and resolving support issues
Strong communication skills to effectively interact with diverse teams, including executives
Knowledge of Apple devices, Dell technologies, and backup technologies
Capability to work independently and adapt to a fast-paced environment
A personable and approachable demeanor to build trust and rapport with end users

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
June 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Desktop Support Analyst