Desktop Support Analyst Job at Robert Half (Los Angeles)

Desktop Support Analyst

Robert Half

Location:
United States , Los Angeles

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a skilled Desktop Support Analyst to join our team in Los Angeles, California. In this long-term contract role, you will provide hands-on technical support to ensure smooth operations across various devices and platforms. Your work will directly impact the functionality of systems supporting thousands of users, requiring a proactive approach and exceptional customer service.

Job Responsibility:

Conduct data migrations from older systems to updated platforms, such as Windows 7 to Windows 10 and older Mac devices to newer models
Oversee the PC refresh process, deploying and configuring over 1,000 computers before the new academic term begins
Provide exceptional customer service while troubleshooting and resolving technical issues for users
Utilize tools such as LANsweeper to configure and manage computers effectively
Perform imaging and deployment tasks for Dell, HP, iMacs, and MacBooks
Support Microsoft Outlook, Teams, and other enterprise applications, ensuring seamless functionality
Manage service requests using ServiceNow, including assigning tasks and tracking progress
Collaborate with cross-functional teams to support a diverse environment of Windows (80%), Mac (15%), and limited Linux systems
Address up to six tickets daily, ensuring timely resolution for end-users
Maintain and support approximately 10,000 users within the Westwood area

Requirements:

Minimum of 3 years of experience in a desktop support or similar technical role
Proficiency in computer imaging and deployment processes, including Microsoft SCCM
Strong knowledge of Windows workstations, including Windows 10
Familiarity with Apple products, including iMacs, MacBooks, and iOS devices
Experience with imaging technologies and tools for both Windows and Mac systems
Ability to work onsite 40 hours per week without weekend or on-call support
Excellent interpersonal skills with a focus on customer service
Willingness to learn and adapt in a fast-paced environment

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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