Desktop Support Analyst Job at Robert Half (Dubuque)

Desktop Support Analyst

Robert Half

Location:
United States , Dubuque

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Desktop Support Analyst to provide hands-on technical support for employees in Dubuque, Iowa. This Contract to Permanent opportunity is ideal for someone who enjoys solving day-to-day technology issues, maintaining reliable workstation performance, and delivering responsive service across office and production environments. The person in this role will support end users with hardware, software, connectivity, and access needs while helping keep local IT operations running smoothly.

Job Responsibility:

Deliver on-site and remote support for end-user issues involving desktops, laptops, peripherals, connectivity, telephony, video conferencing, and mobile devices
Set up, deploy, and maintain computer equipment and standard software to ensure employees have reliable and secure technology tools
Monitor and work through the IT ticket queue, prioritizing requests and resolving incidents in a timely and thorough manner
Administer user access and device-related support within Windows Active Directory, including account maintenance, security permissions, and printer connectivity
Diagnose technical problems through structured troubleshooting and root cause analysis to minimize repeat issues and reduce downtime
Create and refine support documentation and knowledge articles to improve service consistency and help users resolve common issues
Recommend practical hardware and software enhancements that improve performance, usability, and cost efficiency
Provide technical support across both office and manufacturing settings while coordinating with the broader IT team as needed

Requirements:

At least 4 years of experience in IT support with a strong background in troubleshooting end-user hardware and workstation issues
Practical experience supporting computer hardware, desktop software, and peripheral devices in a business environment
Working knowledge of Active Directory administration, including user accounts, permissions, and related support tasks
Understanding of core networking concepts such as connectivity, device communication, and basic issue isolation
Familiarity with computer security practices and the ability to support users in a secure and compliant manner
Strong customer service skills with the ability to communicate technical information clearly to both technical and non-technical audiences
Proven problem-solving ability with a methodical approach to identifying root causes and delivering effective solutions

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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