Desktop Support Analyst Job at Robert Half (New York)

Desktop Support Analyst

Robert Half

Location:
United States , New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Desktop Support Analyst to deliver hands-on technical support for employees in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and providing responsive service across a fast-paced work environment. The role will support day-to-day desktop operations, assist remote and international teams, and contribute to a consistent, high-quality end-user experience.

Job Responsibility:

Deliver first- and second-line technical assistance for hardware, software, and infrastructure-related incidents and service requests across the organization
Provide in-person floor support on a rotating schedule, assisting employees directly and ensuring all requests are properly recorded in the service management system
Take full ownership of assigned tickets from initial intake through final resolution, including user updates, troubleshooting, and timely closure
Support colleagues in international offices by providing remote assistance that aligns with established service standards and response expectations
Follow defined escalation procedures to route complex issues appropriately and maintain dependable support delivery
Investigate recurring technical problems, identify underlying causes, and create clear knowledge documentation for both engineers and end users
Administer user lifecycle activities such as onboarding, offboarding, account support, and related end-user access tasks
Configure, maintain, and troubleshoot laptops, desktop hardware, mobile devices, remote access tools, and Windows 10 workstation environments
Assist with event technology support and coordinate Zoom-based meeting and interview connections with domestic and international participants
Participate in after-hours on-call coverage and contribute to time-sensitive projects and organization-wide IT communications as needed

Requirements:

Experience providing desktop support in a detail-focused environment, including both first-level and second-level end-user assistance
Strong working knowledge of PC workstations, desktop hardware, and Windows 10 support
Hands-on experience with Active Directory, including user account administration and access-related support tasks
Familiarity with desktop imaging, device setup, and standard workstation deployment practices
Ability to manage multiple support tickets effectively while maintaining accurate documentation and clear communication
Comfortable supporting remote users, mobile devices, and video conferencing tools in a business setting
Strong troubleshooting skills with the ability to perform root cause analysis and document repeatable solutions

What we offer:

medical
vision
dental
life and disability insurance
401(k) or deferred compensation plan (if eligible)
paid time off for vacation, personal needs, and sick time
paid holidays
Choice Time Off (CTO)

Additional Information:

Job Posted:
May 03, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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