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Robert Half Logo Robert Half · IT - Administration

Desktop Support Analyst

United States, Palo Alto · Job Posted June 09, 2026
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Job Description

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs.

Job Responsibility

  • Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology
  • Support Mac OS environments, including troubleshooting operating system, software, and device-related problems
  • Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance
  • Set up, configure, and maintain computer hardware and related equipment for employees and teams
  • Track support activity, document resolutions, and escalate more complex issues when needed
  • Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations

Requirements

  • Experience providing desktop or technical support in a detail-focused IT environment
  • Strong working knowledge of computer hardware, including setup, troubleshooting, and maintenance
  • Hands-on experience supporting Mac OS systems
  • Excellent verbal and written communication skills with a customer-focused approach
  • Ability to manage multiple support requests and prioritize tasks effectively
  • Comfortable working independently in a part-time role with flexibility to grow into a longer-term assignment

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in company 401(k) plan
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