Desktop Support Analyst

• Deliver timely technical support to end users by managing service requests, diagnosing issues, and driving problems through to resolution
• Set up, relocate, update, and decommission technology equipment while guiding employees on proper use through clear instructions and reference materials
• Install, configure, and maintain business applications, workstation hardware, and mixed cloud and on-premises systems, including Microsoft 365 environments
• Support organizational endpoints such as desktop computers, laptops, printers, scanners, cameras, and ATM-related devices to ensure reliable operation
• Use network administration tools to place endpoint devices on the correct VLANs and maintain proper connectivity standards
• Perform routine system maintenance activities such as patch deployment, health monitoring, and performance tuning to keep devices operating effectively
• Administer Microsoft Intune for device setup, compliance enforcement, software distribution, and update management across managed endpoints
• Maintain accurate IT asset records and oversee equipment lifecycle activities from deployment through replacement or retirement
• Manage user identities and access by handling account provisioning, permission updates, password support, and other security-related tasks
• Partner with internal technology teams and outside vendors to escalate incidents, support deployments and upgrades, and improve operational processes through documentation and reporting

• Bachelor's degree in Information Technology or a related discipline, or equivalent practical experience in technical support
• At least 3 years of experience in desktop support, help desk, or another IT support-focused position
• Working knowledge of Active Directory, Windows operating systems, service desk ticketing, and core troubleshooting practices
• Experience supporting Microsoft 365, Intune, and endpoint protection tools in a business environment
• Familiarity with cloud-based technologies and standard concepts related to modern endpoint management is preferred
• Strong written, verbal, and interpersonal communication skills with the ability to support users professionally
• Proficiency with Microsoft Office applications, Windows-based systems, and general computer research and problem-solving tools
• Demonstrated ability to stay organized, manage multiple priorities, work independently, and maintain strong attention to detail in a deadline-driven setting

Familiarity with cloud-based technologies and standard concepts related to modern endpoint management

• Medical, vision, dental, and life and disability insurance
• enrollment in company 401(k) plan
• free online training