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Desktop Support Analyst

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Robert Half

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Location:
United States , Chicago

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Desktop Support Analyst to provide hands-on technical assistance across end-user devices and instructional technology in Chicago, Illinois. This Long-term Contract position is ideal for someone who enjoys solving day-to-day support issues, maintaining reliable technology operations, and delivering responsive service in a multi-site environment. The role focuses on desktop support, account access troubleshooting, device management, and ticket resolution while helping users stay productive.

Job Responsibility:

  • Deliver first- and second-level support for laptops, desktop equipment, and classroom technology, addressing issues efficiently and professionally
  • Diagnose and resolve user problems involving Microsoft 365 applications, Active Directory accounts, and Intune-managed devices
  • Handle password resets and assist with organization-related access or account concerns to restore user connectivity quickly
  • Perform routine printer upkeep and complete minor hardware repairs to keep essential equipment operational
  • Record, prioritize, and monitor support requests through the designated ticketing platform, ensuring timely follow-up and closure
  • Travel between sites as needed to provide on-location technical support and maintain consistent service coverage
  • Set up, configure, and maintain end-user hardware and related peripherals to support daily business and classroom needs

Requirements:

  • At least 2 years of experience in an IT support, desktop support, or help desk environment
  • Demonstrated ability to troubleshoot issues related to Microsoft 365 and Active Directory
  • Hands-on experience supporting Intune and technology used in classroom or instructional settings
  • Familiarity with ticket management systems and standard support workflow practices
  • Working knowledge of computer hardware, printers, and peripheral device troubleshooting
  • Reliable transportation and willingness to travel between locations as required
  • Strong communication skills and a customer-focused approach to technical support
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • competitive compensation

Additional Information:

Job Posted:
May 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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