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Robert Half Logo Robert Half · IT - Administration

Desktop Support Analyst

United States, Dallas Employment contract, Contract work · Job Posted June 15, 2026
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Job Description

We are looking for an experienced Desktop Support Analyst to provide hands-on technical assistance in Dallas, Texas within a dynamic, detail-oriented office environment. This position plays a key role in keeping daily technology operations running smoothly by supporting end users across Microsoft platforms, business applications, and workplace devices. The ideal candidate brings strong troubleshooting ability, a service-focused mindset, and the confidence to work effectively with employees at all levels of the organization.

Job Responsibility

  • Provide second-level desktop and end-user support for a Microsoft-based environment, resolving issues involving Windows systems, Microsoft 365, and standard office technology
  • Investigate and resolve problems related to hardware, software, and network connectivity to minimize disruptions and restore productivity quickly
  • Assist remote employees with secure access and connection challenges, ensuring reliable support for off-site work
  • Support essential business applications, including platforms used for time tracking, accounting, and other daily operational needs
  • Coordinate printer and copier support by arranging vendor service, monitoring functionality, and managing supply needs
  • Track hardware and software assets accurately, helping manage inventory records, device deployment, and replacement planning throughout the equipment lifecycle
  • Respond to service desk requests in a timely manner, document resolutions clearly, and maintain a high standard of customer support
  • Work collaboratively with internal teams and business stakeholders to address technical concerns and improve the end-user support experience

Requirements

  • At least 5 years of hands-on IT support experience in a Microsoft-focused environment
  • Strong working knowledge of Windows operating systems, including Windows 11, and Microsoft 365 tools and services
  • Demonstrated ability to diagnose and resolve technical issues across desktops, laptops, peripherals, and common business applications
  • Experience supporting users in an office setting with multiple software platforms and varying technical needs
  • Familiarity with Active Directory, service desk ticketing processes, and general desktop troubleshooting practices
  • Ability to communicate clearly and effectively while delivering support to employees across all organizational levels
  • Highly organized with strong attention to detail and a collaborative, team-oriented approach to problem solving

Nice to have

Experience with Microsoft 365 Admin Center or prior support within a legal or services environment is preferred

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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