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Desktop Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Maywood

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Desktop Support Analyst to join our team in Maywood, Illinois. In this long-term contract position, you will play a vital role in ensuring the efficiency and functionality of IT systems for a non-profit organization. Your expertise will be crucial in providing technical support, troubleshooting issues, and maintaining hardware and software to meet organizational needs.

Job Responsibility:

  • Reset passwords and address user access concerns to ensure smooth system functionality
  • Diagnose and resolve technical issues related to hardware and software in a timely manner
  • Collaborate with the Impact IT Team to support system-related tasks and organizational projects
  • Set up and configure equipment such as projectors, computers, and other technology for meetings and presentations
  • Develop, edit, and manage PowerPoint presentations for team briefings and stakeholder meetings
  • Monitor and optimize system performance to ensure hardware and software run efficiently
  • Provide support for virtual and physical meeting setups, catering to both internal teams and external stakeholders
  • Offer occasional on-call support during night shifts to address urgent IT needs
  • Maintain and update IT documentation, including system configurations, troubleshooting guides, and meeting setup instructions
  • Adhere to government security standards and protocols in all IT operations

Requirements:

  • Minimum of 3 years of experience in desktop support or related IT roles
  • Proficiency in computer hardware troubleshooting and maintenance
  • Experience with backup technologies and configuration management
  • Strong knowledge of Microsoft Office 365 applications
  • Familiarity with VOIP (Voice Over IP) systems
  • Ability to collaborate effectively with teams to support IT projects
  • Strong problem-solving and communication skills
  • Willingness to provide occasional night shift support as needed
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 29, 2026

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