Desktop Support Analyst Job at Robert Half (Richmond)

Desktop Support Analyst

Robert Half is seeking a Contract Desktop Support Analyst to join our client's d...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in desktop support, IT helpdesk, or a related role
Proficiency in troubleshooting hardware and software issues
Familiarity with Windows and Mac operating systems
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Knowledge of IT security best practices
IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Excellent problem-solving skills and attention to detail

Job Responsibility

Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team
Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components
Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals
Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage
Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols
Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management
Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data
Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects
Continuously strive to enhance the end-user experience by providing excellent customer service and support

What we offer

medical, vision, dental, life and disability insurance
enrollment in company 401(k) plan

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical suppo...

Location

United States , Palo Alto

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing desktop or technical support in a detail-focused IT environment
Strong working knowledge of computer hardware, including setup, troubleshooting, and maintenance
Hands-on experience supporting Mac OS systems
Excellent verbal and written communication skills with a customer-focused approach
Ability to manage multiple support requests and prioritize tasks effectively
Comfortable working independently in a part-time role with flexibility to grow into a longer-term assignment

Job Responsibility

Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology
Support Mac OS environments, including troubleshooting operating system, software, and device-related problems
Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance
Set up, configure, and maintain computer hardware and related equipment for employees and teams
Track support activity, document resolutions, and escalate more complex issues when needed
Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Parttime

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide dependable technical ass...

Location

United States , San Antonio

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology or a related discipline, or equivalent practical experience in technical support
At least 3 years of experience in desktop support, help desk, or another IT support-focused position
Working knowledge of Active Directory, Windows operating systems, service desk ticketing, and core troubleshooting practices
Experience supporting Microsoft 365, Intune, and endpoint protection tools in a business environment
Familiarity with cloud-based technologies and standard concepts related to modern endpoint management is preferred
Strong written, verbal, and interpersonal communication skills with the ability to support users professionally
Proficiency with Microsoft Office applications, Windows-based systems, and general computer research and problem-solving tools
Demonstrated ability to stay organized, manage multiple priorities, work independently, and maintain strong attention to detail in a deadline-driven setting

Job Responsibility

Deliver timely technical support to end users by managing service requests, diagnosing issues, and driving problems through to resolution
Set up, relocate, update, and decommission technology equipment while guiding employees on proper use through clear instructions and reference materials
Install, configure, and maintain business applications, workstation hardware, and mixed cloud and on-premises systems, including Microsoft 365 environments
Support organizational endpoints such as desktop computers, laptops, printers, scanners, cameras, and ATM-related devices to ensure reliable operation
Use network administration tools to place endpoint devices on the correct VLANs and maintain proper connectivity standards
Perform routine system maintenance activities such as patch deployment, health monitoring, and performance tuning to keep devices operating effectively
Administer Microsoft Intune for device setup, compliance enforcement, software distribution, and update management across managed endpoints
Maintain accurate IT asset records and oversee equipment lifecycle activities from deployment through replacement or retirement
Manage user identities and access by handling account provisioning, permission updates, password support, and other security-related tasks
Partner with internal technology teams and outside vendors to escalate incidents, support deployments and upgrades, and improve operational processes through documentation and reporting

What we offer

Medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan
free online training

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical suppo...

Location

United States , Philadelphia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience supporting PC desktop and workstation environments in a structured setting
Working knowledge of Active Directory administration for common user support tasks
Strong understanding of desktop hardware troubleshooting, repair coordination, and device setup
Experience supporting Microsoft Windows 10 in an end-user environment
Familiarity with desktop imaging tools and standardized workstation deployment practices
CompTIA A+ certification or comparable practical technical support experience
Additional knowledge aligned with CompTIA Network+ or Security+ principles is preferred
Ability to communicate clearly, prioritize support requests, and deliver dependable customer service

Job Responsibility

Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner
Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users
Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance
Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization
Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment
Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing
Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs
Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical assis...

Location

United States of America , Green Bay

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in desktop support, help desk, or workstation support roles
Working knowledge of Microsoft Windows environments, including Windows 10, domain-based systems, and Active Directory
Experience supporting Microsoft 365 and standard office productivity tools
Ability to troubleshoot workstation hardware, peripheral devices, and common end-user software issues
Familiarity with service desk ticketing processes and structured issue tracking
Strong communication skills with a customer-focused approach to onsite support

Job Responsibility

Deliver first-line support for desktops, laptops, tablets, barcode scanners, printers, and other end-user devices across the site
Investigate technical issues involving hardware, operating systems, and business applications, then apply practical solutions to restore service quickly
Prepare and deploy new equipment through imaging, configuration, installation, and replacement activities throughout the device lifecycle
Maintain clear technical records and contribute to internal support documentation to improve issue resolution and team knowledge sharing
Assist with user-facing technology updates, rollout activities, and upgrade efforts while minimizing disruption to daily operations
Coordinate with external technology vendors for equipment service, repairs, and support-related follow-up
Respond to outages and service interruptions with urgency to reduce downtime and maintain business continuity
Work closely with colleagues and onsite users to deliver dependable support and a positive customer experience

What we offer

medical insurance
vision insurance
dental insurance
life and disability insurance
401(k) plan

Fulltime

Desktop Support Analyst

We are looking for a Desktop Support Analyst to join a manufacturing environment...

Location

United States , Stow

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in desktop support within a corporate or manufacturing environment
Working knowledge of computer hardware, including installation, troubleshooting, and replacement of desktop components
Experience supporting Microsoft Windows 10 and Windows 11 operating systems
Familiarity with Active Directory for basic user and device support tasks
Understanding of configuration management practices and standardized workstation deployment processes
Ability to manage multiple support tasks efficiently in a fast-paced, deadline-driven Contract assignment
Strong communication skills with the ability to work directly with end users and cross-functional teams

Job Responsibility

Provide on-site desktop support for users by diagnosing and resolving hardware, software, and operating system issues
Update and configure Windows 10 and Windows 11 workstations to meet current technical and business requirements
Manage a defined queue of devices requiring attention and complete system work within established project timelines
Perform workstation setup, reconfiguration, and validation to ensure devices are ready for end-user use after updates
Support Active Directory tasks such as user account assistance, access checks, and basic device-related administration
Apply configuration standards and document completed work to maintain consistency across supported systems
Coordinate with business units and local stakeholders to schedule device availability and improve completion rates for remaining machines
Escalate complex technical problems when needed and communicate progress, risks, and blockers to project leads

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop Support Analyst

We are seeking a Tier 1 Help Desk/Desktop Support Technician to support approxim...

Location

United States , Columbus

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing Tier 1 help desk or desktop support
Basic troubleshooting skills in Windows environments
Experience with Active Directory and Microsoft 365
Communication and customer support skills
Ability to work independently and manage priorities
Consistent attendance and punctuality

Job Responsibility

Provide Tier 1 help desk and desktop support for end users
Troubleshoot hardware, software, login, and connectivity issues
Support Microsoft Windows 10/11 and Microsoft 365 environments
Manage Active Directory user accounts, password resets, onboarding, and offboarding
Support warehouse technology including Zebra printers, desktop printers, and scan guns
Perform workstation setup, imaging, and hardware troubleshooting
Document issues, resolutions, and support procedures
Assist with desktop refreshes, upgrades, and other IT projects

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Access to top jobs
Competitive compensation
Free online training

Fulltime

Desktop Support Analyst

Software Resources has immediate, long term contract job opportunities for Deskt...

Location

United States , Orlando

Salary:

Not provided

Software Resources

Expiration Date

Until further notice

Requirements

2+ years of Helpdesk/Desktop Support experience, preferably in a call center or high-volume environment
Strong troubleshooting skills with Windows OS, Microsoft Office Suite, printers, and basic networking
Proven ability to prioritize tasks and resolve issues on first contact
Excellent written and verbal communication skills
Customer-focused with a professional and courteous demeanor
COMPLETELY CLEAR BACKGROUND CHECK HISTORY & VALID DRIVERS LICENSE REQUIRED

Job Responsibility

Receive incoming calls and provide Level 2 technical support via phone, email, and remote access tools
Resolve hardware, software, and connectivity issues for end users on first contact whenever possible
Document incidents and service requests with clear, concise, and complete information
Escalate complex or unresolved issues to appropriate internal teams
Maintain excellent communication and service etiquette, ensuring a positive customer experience
Collaborate with internal IT staff to identify recurring issues and propose solutions for knowledge base improvements

What we offer

Medical, dental, and vision coverage
401(k) with company match
Short-term disability
Life insurance with AD&D

Fulltime

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Desktop Support Analyst

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