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Desktop Support Analyst

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Robert Half

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Location:
United States , Audubon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a Desktop Support Analyst to provide hands-on IT support and contribute to the smooth operation of daily technical tasks. This role involves assisting with Microsoft Azure, Microsoft 365, and general user support activities while maintaining a high standard of service in a fast-paced environment. This is a contract position with the potential for a long-term opportunity based in Audubon, Pennsylvania.

Job Responsibility:

  • Deliver Level 1 and Level 2 IT support by managing and resolving user tickets through Zendesk, handling tasks such as troubleshooting, password resets, and account setups
  • Provide technical assistance to a high-volume call center environment, ensuring prompt and effective problem resolution
  • Administer Microsoft 365 daily tasks, including user migrations, license management, and mailbox troubleshooting
  • Configure, deploy, and maintain desktops, laptops, and peripherals while offering support for mobile devices
  • Perform Active Directory and Microsoft Entra ID management for user provisioning, group policy adjustments, and access auditing
  • Support IT operations such as workstation setups, onboarding/offboarding processes, and routine system maintenance
  • Collaborate with external partners to address escalated or complex technical challenges
  • Execute basic administrative tasks within Microsoft Azure, such as managing security groups and cloud resources
  • Utilize knowledge of AZ-900 Azure Fundamentals certification to assist with cloud and identity management tasks
  • Ensure hardware troubleshooting and desktop imaging processes are conducted efficiently

Requirements:

  • AZ-900 Azure Fundamentals Certification is required
  • 1–3 years of experience in IT support or systems administration
  • Proficiency in managing ticketing systems like Zendesk
  • Hands-on experience with Microsoft Azure and Microsoft 365
  • Familiarity with Active Directory or Microsoft Entra ID for user and group management
  • Ability to troubleshoot hardware issues and set up workstations effectively
  • Strong communication skills to support a dynamic and high-volume user base
  • Must be able to commute to the Audubon, Pennsylvania office three days per week
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 24, 2026

Work Type:
Hybrid work
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