Desktop Support Analyst

• Deliver first-line support for desktops, laptops, tablets, barcode scanners, printers, and other end-user devices across the site
• Investigate technical issues involving hardware, operating systems, and business applications, then apply practical solutions to restore service quickly
• Prepare and deploy new equipment through imaging, configuration, installation, and replacement activities throughout the device lifecycle
• Maintain clear technical records and contribute to internal support documentation to improve issue resolution and team knowledge sharing
• Assist with user-facing technology updates, rollout activities, and upgrade efforts while minimizing disruption to daily operations
• Coordinate with external technology vendors for equipment service, repairs, and support-related follow-up
• Respond to outages and service interruptions with urgency to reduce downtime and maintain business continuity
• Work closely with colleagues and onsite users to deliver dependable support and a positive customer experience

• 3+ years of experience in desktop support, help desk, or workstation support roles
• Working knowledge of Microsoft Windows environments, including Windows 10, domain-based systems, and Active Directory
• Experience supporting Microsoft 365 and standard office productivity tools
• Ability to troubleshoot workstation hardware, peripheral devices, and common end-user software issues
• Familiarity with service desk ticketing processes and structured issue tracking
• Strong communication skills with a customer-focused approach to onsite support

Exposure to Apple device support or experience in a manufacturing setting

• medical insurance
• vision insurance
• dental insurance
• life and disability insurance
• 401(k) plan