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Robert Half Logo Robert Half · IT - Administration

Desktop Support Analyst

United States of America, Green Bay Employment contract · Job Posted May 27, 2026
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Job Description

We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users in Green Bay, Wisconsin within a manufacturing environment. This Long-term Contract position focuses on maintaining reliable workstation performance, resolving day-to-day technology issues, and delivering responsive support that helps employees stay productive. The role offers a strong mix of desktop troubleshooting, device support, and direct interaction with internal teams in a fast-paced onsite setting.

Job Responsibility

  • Deliver first-line support for desktops, laptops, tablets, barcode scanners, printers, and other end-user devices across the site
  • Investigate technical issues involving hardware, operating systems, and business applications, then apply practical solutions to restore service quickly
  • Prepare and deploy new equipment through imaging, configuration, installation, and replacement activities throughout the device lifecycle
  • Maintain clear technical records and contribute to internal support documentation to improve issue resolution and team knowledge sharing
  • Assist with user-facing technology updates, rollout activities, and upgrade efforts while minimizing disruption to daily operations
  • Coordinate with external technology vendors for equipment service, repairs, and support-related follow-up
  • Respond to outages and service interruptions with urgency to reduce downtime and maintain business continuity
  • Work closely with colleagues and onsite users to deliver dependable support and a positive customer experience

Requirements

  • 3+ years of experience in desktop support, help desk, or workstation support roles
  • Working knowledge of Microsoft Windows environments, including Windows 10, domain-based systems, and Active Directory
  • Experience supporting Microsoft 365 and standard office productivity tools
  • Ability to troubleshoot workstation hardware, peripheral devices, and common end-user software issues
  • Familiarity with service desk ticketing processes and structured issue tracking
  • Strong communication skills with a customer-focused approach to onsite support

Nice to have

Exposure to Apple device support or experience in a manufacturing setting

What we offer

  • medical insurance
  • vision insurance
  • dental insurance
  • life and disability insurance
  • 401(k) plan
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