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Robert Half Logo Robert Half · IT - Administration

Desktop Support Analyst I

United States, Alameda · Job Posted May 27, 2026
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Job Responsibility

  • Provide technical support for Android devices, Apple products, and other hardware systems
  • Manage Active Directory accounts and permissions to ensure secure access
  • Configure and deploy EO/IR systems to meet operational requirements
  • Perform database management tasks, including updates and maintenance
  • Assist with hardware installations and configuration management processes
  • Support software deployments and ensure compatibility across systems
  • Deliver prompt and effective solutions to end-user concerns
  • Document technical procedures and resolutions to maintain a knowledge base
  • Collaborate with team members to improve system efficiency and reliability

Requirements

  • Proven experience in Apple and Windows troubleshooting
  • Familiarity with EO/IR systems and their configurations
  • Strong understanding of Active Directory and database management
  • Knowledge of Apple devices and computer hardware systems
  • Experience in configuration management and software deployments
  • Ability to diagnose and resolve technical issues efficiently
  • Excellent communication and interpersonal skills for customer support

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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