Desktop Services Technician / Customer Support Job at NTT DATA (Englewood)

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Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands-on technical suppor...

Location

United States , Fort Lauderdale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of desktop support or technical support experience
Strong knowledge of Windows 10/11 environments
Experience with Active Directory administration
Hands-on support experience with Microsoft Office 365
Familiarity with hardware troubleshooting and peripheral support
Strong customer service and communication skills

Job Responsibility

Provide desktop support for laptops, desktops, printers, and mobile devices
Troubleshoot Windows operating system, software, and connectivity issues
Create, modify, and disable user accounts in Active Directory
Support Office 365 applications including Outlook, Teams, Word, Excel, and SharePoint
Install, configure, and upgrade computer hardware and software
Respond to help desk tickets and resolve technical issues in a timely manner
Set up new user workstations and assist with onboarding activities
Document technical issues, resolutions, and support procedures
Escalate complex issues to higher-level IT teams when needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Desktop Support Technician

Robert Half is seeking a Desktop Support Technician for a contract-to-hire oppor...

Location

United States , Huntersville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of experience in desktop support, help desk, or technical support environments
Experience troubleshooting Windows operating systems, Microsoft Office 365, printers, and hardware devices
Working knowledge of Active Directory user administration
Familiarity with ticketing systems and IT service management processes
Strong troubleshooting, problem-solving, and customer service skills
Ability to manage multiple priorities in a fast-paced support environment
Excellent verbal and written communication skills

Job Responsibility

Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues
Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service
Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records
Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary
Install, configure, upgrade, and support Windows-based workstations and business applications
Support user account administration and access management within Active Directory
Assist with operating system patching, software deployments, and workstation imaging activities
Perform hardware diagnostics, repairs, and routine maintenance on end-user devices
Provide advanced support for Microsoft Office applications, including Outlook
Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Desktop Support Technician

POSITION SUMMARY: The purpose of this position is to serve as the first point of...

Location

United States , Tampa

Salary:

Not provided

Aero Simulation, Inc. (ASI)

Expiration Date

Until further notice

Requirements

Familiarity or experience with VPN configuration and troubleshooting experience
Familiarity or experience with Windows and/or Linux operating systems
Basic understanding TCP/IP network concepts and Ethernet switch configuration
Familiarity or experience with Office 365
Familiarity or experience with Microsoft Active Directory
Familiarity or experience with Network cabling
Proficiency in common business software (Word, Excel, Power Point, Outlook, & SharePoint)
Help Desk or related experience (Preferred)
Ability to develop and maintain positive working relationships with internal and external customers
Excellent written and verbal communication skills with the ability to adapt communication style and messaging to different audiences

Job Responsibility

Respond to tech inquiries via Service Desk Portal, email, online chats, phone, or in person
Follow up with customers to ensure satisfactory service
Perform computer hardware, software and peripheral setup, installation, and configuration (i.e. monitors, keyboards, etc.)
Provide new employee technology orientation and set-up
Perform preventive maintenance
Utilize workstation imaging software to streamline workstation deployment
Coordinate with facility staff for the installation, configuration, maintenance, and ongoing support of printers/Scanners
Respond to incidents concerning computer operation and apply troubleshooting principles and techniques to diagnose hardware, software, and other problems
Enter status and completion information for assigned tasks
Perform troubleshooting of connectivity problems with LAN connections, Wi-Fi, or VPN connections

Desktop Support Technician

Robert Half is seeking a Desktop Support Technician for a contract-to-hire oppor...

Location

United States , Huntersville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of experience in desktop support, help desk, or technical support environments
Experience troubleshooting Windows operating systems, Microsoft Office 365, printers, and hardware devices
Working knowledge of Active Directory user administration
Familiarity with ticketing systems and IT service management processes
Strong troubleshooting, problem-solving, and customer service skills
Ability to manage multiple priorities in a fast-paced support environment
Excellent verbal and written communication skills

Job Responsibility

Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues
Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service
Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records
Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary
Install, configure, upgrade, and support Windows-based workstations and business applications
Support user account administration and access management within Active Directory
Assist with operating system patching, software deployments, and workstation imaging activities
Perform hardware diagnostics, repairs, and routine maintenance on end-user devices
Provide advanced support for Microsoft Office applications, including Outlook
Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop Support Technician

The Desktop Support Technician role at NTT DATA involves providing technical sup...

Location

United States , Cary

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years' experience desktop and/or deskside experience
High School Diploma or equivalent
Reliable personal transportation (Automobile)
Ability to physically perform general office requirements (ability to lift 50lbs)
Strong knowledge of Windows operating system environment
Solid client service skill
A+ desktop or equivalent skill set is highly preferred
additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Diagnose and resolve software issues, operating system issues, and network issues
Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes

Fulltime

It Desktop Support Technician Ii

We are currently seeking a IT Desktop Support Technician II to join our team in ...

Location

United States , Arlington

Salary:

84216.00 - 126324.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience with roles/responsibilities related to customer service or processing/intake of persons
Bachelor's degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program
Ability to obtain a Public Trust

Job Responsibility

Provide specialized support for Prisoner Enrollment and Verification Stations (PEVS) within Mission and Site Support Services under the Service Delivery Line of Business, focusing on maintaining PEVS systems including PCs, fingerprint scanners, flatbed scanners, digital cameras, signature pads, and printers to ensure they are operational and support the Prisoner Operations Division with minimal disruptions
Leveraging expertise in hardware maintenance and diagnostics for PEVS systems, along with proficiency in Tier 2 troubleshooting and repair excluding parts costs, this role conducts diagnostics, attempts repairs, and replaces faulty devices with government furnished equipment (GFE), configuring them to maintain service levels
Installs devices as part of managed services, while handling asset disposition per government requirements and exercising warranty activities for manufacturer-covered devices
Strong problem-solving skills, familiarity with warranty management and vendor coordination, ability to configure, install, and test new hardware and applications for PEVS, combined with experience in MACD processes and excellent customer service skills, enable proactive monitoring, timely on-site or remote assistance, and alignment with comprehensive IT support goals to maximize productivity across sites

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands-on technical suppor...

Location

United States , Cooper City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in desktop support, technical support, or help desk support
Strong experience supporting Windows 10/11 environments
Experience with Microsoft Office 365 support and troubleshooting
Hands-on experience imaging and deploying PCs
Experience with Microsoft Intune and MDM administration
Knowledge of Active Directory, user account management, and basic networking
Strong problem-solving and communication skills
Ability to prioritize and manage multiple support requests effectively

Job Responsibility

Provide desktop support for Windows laptops, desktops, and related hardware
Troubleshoot and resolve issues involving Windows operating systems, Office 365, printers, peripherals, and standard business applications
Image, configure, deploy, and refresh PCs for new hires and existing employees
Support user account setup, password resets, and access issues
Assist with Microsoft Intune for device enrollment, configuration, policy deployment, and mobile device management
Manage and support endpoint configurations, software installations, and patching
Diagnose and resolve connectivity issues related to Wi-Fi, VPN, and network access
Document tickets, resolutions, and technical procedures in the service desk system
Provide timely in-person and remote support while delivering excellent customer service
Coordinate hardware inventory, asset tracking, and device lifecycle management

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan

Fulltime

Desktop Support Technician

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience in help desk, desktop support, or a similar end-user support role
Strong technical knowledge of Microsoft Windows, including Windows 10 environments and common troubleshooting methods
Practical experience supporting Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint
Ability to work independently, make informed technical decisions, and manage issues with minimal supervision
Excellent communication and customer service skills, with the professionalism needed to support executive-level users
Familiarity with Active Directory, service desk ticketing workflows, and standard user account support tasks
Experience assisting with printers, peripheral devices, and basic office technology problems
Managed services experience, onsite support experience, or Microsoft 365 certifications/training is preferred

Job Responsibility

Deliver in-person technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues in the office
Support Windows-based workstations and everyday business tools, including Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint
Handle desk-side incidents involving printers, peripherals, and other standard office technology to keep users productive
Act as the main onsite IT contact, maintaining a high level of expertise and discretion during interactions with staff and executives
Partner with remote support personnel to escalate more complex issues, share updates, and ensure timely follow-through on open requests
Manage and respond to service desk tickets efficiently while prioritizing user needs and minimizing disruption to daily operations
Work independently to assess technical problems, determine appropriate solutions, and maintain alignment with established support practices
Provide occasional assistance at other company locations if business needs require travel
Maintain reliable support coverage in the office and help create a smooth technology experience for end users
Contribute to a long-term support model by building trusted relationships with employees and serving as a consistent onsite resource

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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Desktop Services Technician / Customer Support

Job Description

Job Responsibility

Requirements

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