Desktop Refresh Technician Job at Beacon Hill (Boston)

Desktop Support Technician

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, op...

Location

United States , Rockville

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a high school diploma/GED and 3+ years of Desktop Support experience
Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals
Must have demonstrated experience supporting a Windows 10/11 environment
ITSM ticketing system experience required
Demonstrated ability to communicate orally and in writing
Must have a positive and patient customer service attitude
Must be able to work independently and within a team
Must be able to attain agency suitability clearance prior to start date

Job Responsibility

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals
Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding
Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning
Documents, tracks, resolves, and reports on incidents and requests using ServiceNow
Escalates incidents to the appropriate team when the incident cannot be resolved by Tier 2

Fulltime

Desktop Support Technician

Intratek Computer, Inc. seeks an IT Desktop Support Technician for Onsite suppor...

Location

United States , Charlotte

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

High School Diploma, A+ Certification and or MCP certification or better is preferred
Must be able to work equally well in a team environment as well as individually
Maintain excellent communication with the Service Desk Manager on all tasks and projects
Above average organizational skills, excellent written and oral communication skills, and demonstrated problem solving ability
Must have reliable transportation
Pass government-level background check
Ability to lift 50 pounds of equipment
1-2 years of experience working with organizing objects, domains administration, users, groups, computers in Active Directory (AD)
3-5 years of Component level diagnostic techniques such as A+ standards, bread-boarding (electronics method), process of elimination, media diagnostics, Power on Self-Test (POST), Basic Input Output System Codes (beep codes, lights, fans, noises), System board examination, Blue Screen of Death (BOSD) stop code research and resolution, MS-DOS Commands (DIR, SCANDISK, etc…)
2-3 years of end-user level network troubleshooting, network card inspection (lights), MS-DOS Commands (IPCONFIG, TRACEROUTE, PING, etc…), patching, cable toning, loop back testing, TCP/IP (IP addressing, Gateway, DNS, IPV4/6), Wireless Configuration (Security, SSID, Broadcast Channels, Bridging, Network Adapter Configuration in Windows

Job Responsibility

Provides Level II IT support services in relationship to ongoing support and projects that are handled by the client’s Technology Service Desk
Projects include PC (Technology) Refresh, Computer Imaging/Reimaging, Hardware Rollouts, Hardware Migrations, Hardware Upgrades, User/Department (Workstation) Relocations, etc.
Work under the direction of the on-site Service Desk Manager and/or Sr. Service Desk Technician
Must also have the ability to multi-task efficiently in a fast paced and changing environment

What we offer

Medical benefits
Paid vacation
Paid holidays

New

Desktop Support Technician

We are seeking a reliable and customer‑focused Desktop Support Technician to pro...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of professional desktop or IT support experience
Working knowledge of Windows 10/11 environments
Basic understanding of networking concepts (LAN, Wi‑Fi, VPN)
Experience supporting Microsoft Office / Microsoft 365 applications
Strong troubleshooting, communication, and customer service skills

Job Responsibility

Provide Level 1 and Level 2 desktop support for end users (onsite and/or remote)
Troubleshoot and resolve hardware, software, and peripheral issues
Support Windows operating systems and common desktop applications (Microsoft 365, Outlook, Teams, etc.)
Perform PC setup, imaging, and deployment for new hires and equipment refreshes
Install, configure, and maintain desktops, laptops, printers, and mobile devices
Manage user accounts, passwords, and basic access requests (Active Directory or similar tools)
Document incidents, requests, and resolutions in a ticketing system
Escalate complex issues to higher‑level support teams when necessary
Provide excellent customer service and follow IT support best practices

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan
free online training

Desktop/Network Support Technician

Robert Half is partnering with a client to find a hands‑on Desktop / Network Sup...

Location

United States , Greenville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands‑on PC / desktop management experience
Experience building PCs and supporting endpoint hardware
Experience performing wireless refreshes and replacing access points
Strong comfort supporting network‑focused tasks on‑site
Experience with Tier II hardware break‑fix support
Ability to install, troubleshoot, and maintain hardware, software, and network systems
Comfortable interacting with end users
strong communication skills
Extroverted, team‑oriented, and reliable in an on‑site environment

Job Responsibility

Provide hands‑on, on‑site IT support across desktop and network environments
Assist the Network Administrator with daily network operations and projects
Build, configure, and deploy PCs and desktops
Replace and refresh wireless access points (no cabling required)
Support Cisco switches and Palo Alto firewalls in a Cisco network environment
Perform wireless refreshes and access point replacements
Provide Tier II hardware break‑fix support for PCs, laptops, printers, servers, switches, UPS equipment, and related devices
Support end users as needed
role requires regular interaction with non‑technical staff
Perform hardware, software, and network troubleshooting

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

New

PC Refresh Field Technician

Our client, a large professional services firm, is seeking multiple PC Refresh F...

Location

United States , Amarillo; Denver; Minneapolis

Salary:

24.75 - 42.25 USD / Hour

ClearBridge Technology Group

Expiration Date

Until further notice

Requirements

1–3+ years of hands-on desktop support, field services, or PC deployment experience
Experience with PC imaging, configuration, and deployment processes
Familiarity with Windows operating systems and standard enterprise applications
Basic understanding of networking (Wi-Fi, VPN, connectivity troubleshooting)
Strong customer service and communication skills
Ability to follow standardized procedures with attention to detail

Job Responsibility

Execute end-to-end PC refresh activities including device preparation, staging, deployment, and transition from legacy devices
Perform system imaging, configuration, and setup in alignment with client standards
Ensure all devices are properly labeled, tracked, and documented
Conduct pre-deployment checks including: Network/connectivity validation
User login verification
Basic application access testing (per defined checklist)
Provide onsite support during device handoff to end users
Assist with initial login, setup, and orientation to new devices
Deliver white-glove customer service to ensure a smooth transition experience
Perform basic troubleshooting for: Peripheral devices (monitors, keyboards, docking stations, etc.)

What we offer

excellent benefits and compensation packages

Fulltime

Desktop Support Technician

The Desktop Support Technician role involves providing technical support and ens...

Location

United States , Atlanta

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of experience with end user support & desktop support
3+ years of experience with Windows operating system
A+ Certification Highly Preferred
Must have a valid driver’s license and personal vehicle for travel between client offices if necessary
Must be flexible to work shift/weekend schedule

Job Responsibility

Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
Ensure all tickets are resolved within documented service levels
Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
Possess excellent presentation, verbal communication and written skills

Fulltime

Desktop Tier 2 Technician

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, op...

Location

United States , Rockville

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a high school diploma/GED and 3+ years of Desktop Support experience
Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals
Must have demonstrated experience supporting a Windows 10/11 environment
ITSM ticketing system experience required
Demonstrated ability to communicate orally and in writing
Must have a positive and patient customer service attitude
Must be able to work independently and within a team
Must be able to attain agency suitability clearance prior to start date

Job Responsibility

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals
Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding
Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning
Documents, tracks, resolves, and reports on incidents and requests using ServiceNow
Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2

Fulltime

Senior Desktop Engineer

We are seeking a Senior Desktop Engineer to provide technical leadership for an ...

Location

United States , Horsham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5–7+ years of experience in desktop engineering or endpoint management, including a senior or lead role
Strong hands‑on experience with Microsoft Intune (non‑negotiable)
Advanced knowledge of Windows endpoint administration
Experience implementing automated or zero‑touch deployment solutions
Proven experience in endpoint security, compliance, and configuration policies
Working knowledge of vulnerability management in regulated environments
Experience with application packaging and enterprise software deployment
Ability to lead technical initiatives and make architectural decisions
Strong communication and audit‑ready documentation skills

Job Responsibility

Lead the design, deployment, and lifecycle management of enterprise desktop, laptop, and mobile environments
Architect and maintain modern endpoint management platforms (e.g., Microsoft Intune or equivalent)
Establish and enforce endpoint standards, baselines, and best practices
Oversee application packaging, testing, deployment, and lifecycle management
Serve as the highest‑level escalation point for complex endpoint incidents
Own endpoint compliance controls aligned with regulatory and audit requirements
Lead patching, remediation planning, and endpoint vulnerability management
Monitor and remediate endpoint security posture (encryption, EDR, baselines, device health)
Maintain documentation and evidence for internal and external audits
Partner with security and risk teams to mature endpoint control frameworks

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Desktop Refresh Technician

Beacon Hill

Location:
United States , Boston

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 23, 2026

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Requirements:

Additional Information:

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