Desktop Refresh Technician Job at Beacon Hill (Boston)

Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands-on technical suppor...

Location

United States , Cooper City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in desktop support, technical support, or help desk support
Strong experience supporting Windows 10/11 environments
Experience with Microsoft Office 365 support and troubleshooting
Hands-on experience imaging and deploying PCs
Experience with Microsoft Intune and MDM administration
Knowledge of Active Directory, user account management, and basic networking
Strong problem-solving and communication skills
Ability to prioritize and manage multiple support requests effectively

Job Responsibility

Provide desktop support for Windows laptops, desktops, and related hardware
Troubleshoot and resolve issues involving Windows operating systems, Office 365, printers, peripherals, and standard business applications
Image, configure, deploy, and refresh PCs for new hires and existing employees
Support user account setup, password resets, and access issues
Assist with Microsoft Intune for device enrollment, configuration, policy deployment, and mobile device management
Manage and support endpoint configurations, software installations, and patching
Diagnose and resolve connectivity issues related to Wi-Fi, VPN, and network access
Document tickets, resolutions, and technical procedures in the service desk system
Provide timely in-person and remote support while delivering excellent customer service
Coordinate hardware inventory, asset tracking, and device lifecycle management

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) plan

Fulltime

Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands-on technical suppor...

Location

United States , Cooper City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in desktop support, technical support, or help desk support
Strong experience supporting Windows 10/11 environments
Experience with Microsoft Office 365 support and troubleshooting
Hands-on experience imaging and deploying PCs
Experience with Microsoft Intune and MDM administration
Knowledge of Active Directory, user account management, and basic networking
Strong problem-solving and communication skills
Ability to prioritize and manage multiple support requests effectively

Job Responsibility

Provide desktop support for Windows laptops, desktops, and related hardware
Troubleshoot and resolve issues involving Windows operating systems, Office 365, printers, peripherals, and standard business applications
Image, configure, deploy, and refresh PCs for new hires and existing employees
Support user account setup, password resets, and access issues
Assist with Microsoft Intune for device enrollment, configuration, policy deployment, and mobile device management
Manage and support endpoint configurations, software installations, and patching
Diagnose and resolve connectivity issues related to Wi-Fi, VPN, and network access
Document tickets, resolutions, and technical procedures in the service desk system
Provide timely in-person and remote support while delivering excellent customer service
Coordinate hardware inventory, asset tracking, and device lifecycle management

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop Support Technician

We are looking for a Desktop Support Technician to deliver on-site technical ass...

Location

United States , Jacksonville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of experience providing technical support in a help desk or desktop support setting
Practical experience assembling, upgrading, imaging, and troubleshooting PC hardware
Solid working knowledge of Windows environments, including Windows 11 installation, setup, and end-user support
Familiarity with Active Directory tasks such as password resets, user lookups, and group membership updates
Experience using service desk or ticket management tools to document incidents and track resolutions
Strong communication and customer service skills with the ability to assist users clearly and professionally

Job Responsibility

Prepare, configure, and roll out desktop and laptop equipment, including replacing components and completing hardware upgrades as needed
Image and refresh computers using approved deployment methods while ensuring each device is set up according to established standards
Install, support, and maintain Windows 11 systems so that machines remain secure, stable, and ready for business use
Diagnose and resolve technical problems involving computers, printers, monitors, mobile devices, and other user-facing peripherals
Assist employees with operating system issues, application problems, connectivity concerns, and general workstation configuration requests
Record support activity thoroughly in the ticketing system, including issue details, troubleshooting steps, resolutions, and asset tracking information
Support employee onboarding and offboarding by setting up workstations, validating access, and confirming equipment readiness
Follow defined IT procedures, security requirements, and escalation paths when handling incidents and service requests

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Junior Desktop Support Technician

We are seeking a Junior Desktop Support Technician to provide daily onsite suppo...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2-3 years of desktop support, help desk, or related technical support experience
Experience supporting desktops, laptops, printers, and peripherals
Working knowledge of Windows 10 and Windows 11
Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP
Ability to image and deploy machines
Strong communication skills and professionalism with end users
Ability to follow direction and work within defined processes
Strong customer service skills

Job Responsibility

Provide onsite desktop support at both terminal locations as part of the refresh project
Replace and deploy desktop and laptop devices for end users
Image machines using the client's internal Windows environment and deployment process
Assist users with login access, file access, and transition from old devices to new machines
Install, configure, and troubleshoot printers and multifunction devices
Support basic network connectivity and device connection issues
Troubleshoot Windows-related issues and general desktop support requests
Deliver high-touch customer support to users onsite throughout the day
Follow documented processes and directions from the IT team

PC Refresh Field Technician

Our client, a large professional services firm, is seeking multiple PC Refresh F...

Location

United States , Amarillo; Denver; Minneapolis

Salary:

24.75 - 42.25 USD / Hour

ClearBridge Technology Group

Expiration Date

Until further notice

Requirements

1–3+ years of hands-on desktop support, field services, or PC deployment experience
Experience with PC imaging, configuration, and deployment processes
Familiarity with Windows operating systems and standard enterprise applications
Basic understanding of networking (Wi-Fi, VPN, connectivity troubleshooting)
Strong customer service and communication skills
Ability to follow standardized procedures with attention to detail

Job Responsibility

Execute end-to-end PC refresh activities including device preparation, staging, deployment, and transition from legacy devices
Perform system imaging, configuration, and setup in alignment with client standards
Ensure all devices are properly labeled, tracked, and documented
Conduct pre-deployment checks including: Network/connectivity validation
User login verification
Basic application access testing (per defined checklist)
Provide onsite support during device handoff to end users
Assist with initial login, setup, and orientation to new devices
Deliver white-glove customer service to ensure a smooth transition experience
Perform basic troubleshooting for: Peripheral devices (monitors, keyboards, docking stations, etc.)

What we offer

excellent benefits and compensation packages

Fulltime

Desktop Support Technician

We are seeking a reliable and customer‑focused Desktop Support Technician to pro...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of professional desktop or IT support experience
Working knowledge of Windows 10/11 environments
Basic understanding of networking concepts (LAN, Wi‑Fi, VPN)
Experience supporting Microsoft Office / Microsoft 365 applications
Strong troubleshooting, communication, and customer service skills

Job Responsibility

Provide Level 1 and Level 2 desktop support for end users (onsite and/or remote)
Troubleshoot and resolve hardware, software, and peripheral issues
Support Windows operating systems and common desktop applications (Microsoft 365, Outlook, Teams, etc.)
Perform PC setup, imaging, and deployment for new hires and equipment refreshes
Install, configure, and maintain desktops, laptops, printers, and mobile devices
Manage user accounts, passwords, and basic access requests (Active Directory or similar tools)
Document incidents, requests, and resolutions in a ticketing system
Escalate complex issues to higher‑level support teams when necessary
Provide excellent customer service and follow IT support best practices

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan
free online training

Desktop Support Technician

The Desktop Support Technician role involves providing technical support and ens...

Location

United States , Atlanta

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of experience with end user support & desktop support
3+ years of experience with Windows operating system
A+ Certification Highly Preferred
Must have a valid driver’s license and personal vehicle for travel between client offices if necessary
Must be flexible to work shift/weekend schedule

Job Responsibility

Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
Ensure all tickets are resolved within documented service levels
Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
Possess excellent presentation, verbal communication and written skills

Fulltime

Desktop Support Technician

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, op...

Location

United States , Rockville

Salary:

Not provided

AAC

Expiration Date

Until further notice

Requirements

Requires a high school diploma/GED and 3+ years of Desktop Support experience
Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals
Must have demonstrated experience supporting a Windows 10/11 environment
ITSM ticketing system experience required
Demonstrated ability to communicate orally and in writing
Must have a positive and patient customer service attitude
Must be able to work independently and within a team
Must be able to attain agency suitability clearance prior to start date

Job Responsibility

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals
Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding
Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning
Documents, tracks, resolves, and reports on incidents and requests using ServiceNow
Escalates incidents to the appropriate team when the incident cannot be resolved by Tier 2

Fulltime

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Desktop Refresh Technician

Job Description

Job Responsibility

Requirements

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