Desktop Queue Manager Job at Realign (Mexico City)

Manager - Analytic Support

We are looking for an experienced Manager to join our Analytics Support team. In...

Location

Lithuania , Vilnius

Salary:

4657.55 - 6653.67 EUR / Month

Cencora

Expiration Date

Until further notice

Requirements

Work experience with Power BI Desktop and Power BI Service
Experienced in creating and managing dashboards, overseeing access management (roles and permissions), troubleshooting errors, and optimizing dashboard performance
Work experience with low-code/no-code applications
Experienced in creating and reviewing complex data workflows
Experience with Alteryx Designer/Gallery is considered a great benefit
Minimum of 3+ years of experience leading small teams, preferably in data analytics
Leadership experience, including mentoring team members and managing projects
Work experience in ticket queue management tools (e.g., ServiceNow)
Proficiency in relational databases (e.g., Microsoft SQL Server)
Ability to write and understand complex SQL queries in production environments

Job Responsibility

Team Leadership: Supervise and manage a team of two support analysts
Analytics Tool Support: Serve as the first point of contact for employees with questions about Power BI, Alteryx, and Microsoft SQL Server
Guide users to the correct resources and ensure proper tool usage
Incident Management: Oversee the incident ticket queue, assign tickets to support analysts, and ensure timely resolution
Cross-Functional Collaboration: Work closely with other analytics teams to coordinate projects and ensure deliverables are met
Data Governance: Ensure compliance with defined data access and governance standards & rules
Strategic Input: Contribute to data management strategies and identify opportunities for improvement based on user feedback

What we offer

competitive annual bonus
life insurance from Day 1
best-in-class health insurance package
up to 6 fully paid benefit days a year
referral bonus scheme
boundless learning opportunities
global Employee Assistance Program
office location in Quadrum equipped with everything you need for a small break at work and fresh snacks at all times

Fulltime

Senior Systems Administrator

As a Sr. Systems Administrator at Geonetric, you’ll maintain systems administrat...

Location

United States , Cedar Rapids

Salary:

Not provided

Geonetric

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, MIS, Networking or related field or equivalent
Typically has a minimum of 5 years’ experience
Proficiency in desktop support
Experience managing and prioritizing help desk ticket queues
Experience with desktop operating systems, software applications and basic hardware
Experience administering Active Directory, Entra ID, Office 365 environments, SaaS applications, SSO, and MFA

Job Responsibility

Provides internal end-to-end user and IT support for laptops, printers, hardware, email, internet, VPN, LAN, applications, and phones
Provisions, deprovisions, and manages user and computer accounts in hybrid AAD environment
Owns applications including Office 365 Tenant, Exchange Online, SharePoint Online, Teams Phones, Workfront, and Microsoft Dynamics GP, Entra ID, and SaaS applications
Owns integration/automation for corporate IT systems
Manages and supports the configuration and installation of laptop hardware, software, and peripherals
Manages the IT support ticketing system by monitoring and prioritizing incoming requests, ensuring timely and efficient resolution of technical issues based on severity and business impact
Purchases, maintains, and retains an inventory of all IT assets, including equipment, hardware, software and SaaS licensing
Automates updates, software deployments, and vulnerability patching
Configures and implements new server infrastructure
Updates and maintains corporate infrastructure

Fulltime

Mail Engineer

We are seeking an experienced Mail Engineer to support enterprise‑level Messagin...

Location

United States , Washington, DC

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

8+ years of experience supporting Enterprise Messaging Services
Proven experience in: Microsoft O365 Cloud
Microsoft Exchange
Intune + Apple Business Manager
Azure
Microsoft Office Suite / Outlook
OneDrive for Business
Microsoft Security & Compliance
Microsoft O365 Certification or equivalent

Job Responsibility

Provide support across Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, OneDrive for Business, Outlook, Office Suite, and Microsoft Security & Compliance solutions
Collaborate with Service Desk, Incident Management, Desktop Engineering, Application Hosting, Executive Support, and Infrastructure teams to ensure service availability and customer satisfaction
Manage incident requests and restorations, including queue management, SLA adherence, and full lifecycle resolution
Coordinate changes and releases for Mail and MDM services including architecture, configuration, scheduling, risk analysis, approvals, testing, deployment, and monitoring
Fulfill requests for role‑based access, permissions, distribution groups, availability, and feature functionality
Support critical incident, event, problem, configuration, and change management processes
Conduct root cause analysis, create workarounds, and resolve issues in partnership with hosting, infrastructure, and third‑party vendors
Assess, report, and remediate security vulnerabilities, patches, upgrades, email blocking, and other threat‑reduction measures
Monitor and report on performance, licensing, access, and capacity
recommend optimization solutions

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Service Desk Supervisor

This position requires team supervision, without direct line management accounta...

Location

United Kingdom , Altrincham

Salary:

38021.00 GBP / Year

Care Line Homecare Limited

Expiration Date

Until further notice

Requirements

Highly self-motivated and directed
A minimum of 2 years’ experience in Senior Support IT role
Exceptional customer service orientation
Calm in times of crisis
Keen attention to detail
Ability to conduct research into a wide range of Information Technology issues as required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Proven analytical and problem-solving abilities
Ability to effectively prioritise and execute tasks in a high-pressure environment

Job Responsibility

Proactive Team supervision and coordination
Build rapport and elicit problem details from service desk customers
Reinforce SLAs to manage end-user expectations
Coordinate IT Engineers on a daily basis ensuring work queues are effectively managed and prioritised
Manage key high-level issues and escalations, ensuring all communications are completed and appropriate individuals are informed
Coordinate and manage 2nd/3rd line issues
Evaluate documented resolutions and analyse trends for ways to prevent future problems
Alert service management to emerging trends in incidents
Assist in software releases and roll-outs and communication to the end users and stakeholders
Assist in Second and Third line support when request volumes are high

What we offer

Thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses
Support to develop your career, either within your branch or the wider City & County Healthcare Group
Benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more
22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays
Occupational Maternity Pay & Adoption Pay
Occupational Paternity Pay*
Death in Service Payment*
Occupational Sick Pay

Service Desk Engineer

IT Service Desk Engineer

Location

India , Chennai

Salary:

Not provided

Fourth Dimension Technologies

Expiration Date

Until further notice

Requirements

Good in Communication
Minimum 2 Years Relevant experience
Fluent English (written and spoken)
Ability to understand the business objectives
Must have a good understanding of the organization and their infrastructure
ITIL Certification
Strong Knowledge especially on Service Desk, Incident, Problem, and Change Management
Experience working with ServiceNow
Troubleshooting experience with the following: Windows Operating systems, Active Directory, O365 Suite Applications, VPN (Pulse Secure, Anyconnect Etc), SAP, VDI
Knowledge on endpoint management suites like SCCM, Desktop Central

Job Responsibility

Day to day management of the First Line Service Desk function: Ensure that the Service Desk is an excellent deliverer of Customer Service
Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team
Be responsible for the operational management of call assignments within the Service Desk team
Undertake a weekly review of the First Line Service Desk call queues
Reviews metrics daily identifying trends in the environment

Fulltime

New

Desktop Support

Location

United States , Spring

Salary:

58000.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

Strong knowledge of desktop/laptop hardware
Good knowledge of Win 10, Win 11 & MS Office
Knowledge of Mac OS is preferred
Understanding of daily operations and delivery processes
Application / software installation and trouble shooting
Knowledge / exposure to ITSM based ticketing tools (e.g. - Service Now, Remedy)
Windows system administration
5+ years experience

Job Responsibility

Provides second-line investigation and diagnosis
Resolves and closes incidents/service requests as per the procedures & allocated timelines
Logs relevant incident/service request details as per process in ITSM tool
Communicate with client regarding incident progress
Ensures tickets are updated at all times until issues are resolved
Comply with Quality Health Safety Environment (QHSE) and IT policies
Liaise with clients, IT support groups and 3rd party providers when necessary
Performs staging of PCs
Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc)
Conducts hardware and software maintenance and support

Fulltime

Desktop Support Analyst

We are looking for a dedicated Desktop Support Analyst to join our team. This po...

Location

United States , Saint Paul

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proactive attitude with a strong willingness to learn and adapt
Ability to adhere to established processes and workflows
Excellent communication and interpersonal skills for effective customer interaction
Hands-on experience troubleshooting desktop systems, hardware, and software
Familiarity with ticketing systems, preferably Autotask
Understanding of imaging workflows and desktop support tools
Exposure to basic networking concepts and escalated ticket resolution processes
Proficiency in Microsoft Windows 11 and basic troubleshooting techniques

Job Responsibility

Manage and prioritize tickets in the unassigned queue to ensure timely resolution
Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues
Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas
Utilize the Autotask ticketing system to track, document, and manage support cases
Assist with basic networking tasks, requiring a high-level understanding of concepts
Generate reports and extract data to support operational needs
Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently
Follow established processes and workflows to maintain consistency in support operations
Provide hands-on troubleshooting across a range of IT systems and tools
Collaborate with team members to address escalated issues requiring Level 2/3 support

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Helpdesk Support Technician

Rackspace is looking for an entry level Helpdesk Support Technician to be first ...

Location

United Kingdom , Cardiff

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills
Strong verbal and written communication skills
Strives for performance improvements in oneself and peers
Ability to work at a team level as well as an individual level
Ability to interact confidently with more senior / skilled areas of the business
You will be required to work a shift pattern including weekend work
Ability to attend the Cardiff office weekly

Job Responsibility

Escalate support requests (phone/ticket/chat) according to escalation procedures
Work on “quick-fix tickets” (e.g. system resources, MyRackspace requests)
Manage incoming customer calls and chats
Basic user administration
Queue management (triage & routing)
Ensuring we adhere to customer & SLA commitments
Providing Fanatical Support in all of the above
Familiarity with desktop OS & Office tools

Fulltime

Desktop Queue Manager

Realign

Location:
Mexico , Mexico City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Desktop Queue Manager

Manager - Analytic Support

Senior Systems Administrator

Mail Engineer

Service Desk Supervisor

Service Desk Engineer

Desktop Support

Desktop Support Analyst

Helpdesk Support Technician

Desktop Queue Manager

Realign

Location:Mexico , Mexico City

Category:IT - Administration

Contract Type:Not provided

Salary:

Requirements:

Additional Information:

Job Posted:March 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Desktop Queue Manager

Manager - Analytic Support

Senior Systems Administrator

Mail Engineer

Service Desk Supervisor

Service Desk Engineer

Desktop Support

Desktop Support Analyst

Helpdesk Support Technician

Location:
Mexico , Mexico City

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
March 21, 2026