CrawlJobs Logo

Desktop Queue Manager

realign-llc.com Logo

Realign

Location Icon

Location:
Mexico , Mexico City

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

45000.00 USD / Year
Save Job
Save Icon
Apply Position

Requirements:

  • Strong knowledge and experience as L2 End User Desktop Support Engineer both Mac and Windows
  • Goods hands on experience in ServiceNow
  • Good Analytical and team handling skills
  • Good Presentation skills
  • Excellent oral and written communication skills
  • Excellent Presentation skills
  • Worked as EUC Lead or Manager and handled team of 20+ Desktop associates
  • Good customer handling and escalation resolution skills

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Icon
Realign - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Desktop Queue Manager

Manager - Analytic Support

We are looking for an experienced Manager to join our Analytics Support team. In...
Location
Location
Lithuania , Vilnius
Salary
Salary:
4657.55 - 6653.67 EUR / Month
cencora.com Logo
Cencora
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Work experience with Power BI Desktop and Power BI Service
  • Experienced in creating and managing dashboards, overseeing access management (roles and permissions), troubleshooting errors, and optimizing dashboard performance
  • Work experience with low-code/no-code applications
  • Experienced in creating and reviewing complex data workflows
  • Experience with Alteryx Designer/Gallery is considered a great benefit
  • Minimum of 3+ years of experience leading small teams, preferably in data analytics
  • Leadership experience, including mentoring team members and managing projects
  • Work experience in ticket queue management tools (e.g., ServiceNow)
  • Proficiency in relational databases (e.g., Microsoft SQL Server)
  • Ability to write and understand complex SQL queries in production environments
Job Responsibility
Job Responsibility
  • Team Leadership: Supervise and manage a team of two support analysts
  • Analytics Tool Support: Serve as the first point of contact for employees with questions about Power BI, Alteryx, and Microsoft SQL Server
  • Guide users to the correct resources and ensure proper tool usage
  • Incident Management: Oversee the incident ticket queue, assign tickets to support analysts, and ensure timely resolution
  • Cross-Functional Collaboration: Work closely with other analytics teams to coordinate projects and ensure deliverables are met
  • Data Governance: Ensure compliance with defined data access and governance standards & rules
  • Strategic Input: Contribute to data management strategies and identify opportunities for improvement based on user feedback
What we offer
What we offer
  • competitive annual bonus
  • life insurance from Day 1
  • best-in-class health insurance package
  • up to 6 fully paid benefit days a year
  • referral bonus scheme
  • boundless learning opportunities
  • global Employee Assistance Program
  • office location in Quadrum equipped with everything you need for a small break at work and fresh snacks at all times
  • Fulltime
Read More
Arrow Right

Senior Systems Administrator

As a Sr. Systems Administrator at Geonetric, you’ll maintain systems administrat...
Location
Location
United States , Cedar Rapids
Salary
Salary:
Not provided
geonetric.com Logo
Geonetric
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, MIS, Networking or related field or equivalent
  • Typically has a minimum of 5 years’ experience
  • Proficiency in desktop support
  • Experience managing and prioritizing help desk ticket queues
  • Experience with desktop operating systems, software applications and basic hardware
  • Experience administering Active Directory, Entra ID, Office 365 environments, SaaS applications, SSO, and MFA
Job Responsibility
Job Responsibility
  • Provides internal end-to-end user and IT support for laptops, printers, hardware, email, internet, VPN, LAN, applications, and phones
  • Provisions, deprovisions, and manages user and computer accounts in hybrid AAD environment
  • Owns applications including Office 365 Tenant, Exchange Online, SharePoint Online, Teams Phones, Workfront, and Microsoft Dynamics GP, Entra ID, and SaaS applications
  • Owns integration/automation for corporate IT systems
  • Manages and supports the configuration and installation of laptop hardware, software, and peripherals
  • Manages the IT support ticketing system by monitoring and prioritizing incoming requests, ensuring timely and efficient resolution of technical issues based on severity and business impact
  • Purchases, maintains, and retains an inventory of all IT assets, including equipment, hardware, software and SaaS licensing
  • Automates updates, software deployments, and vulnerability patching
  • Configures and implements new server infrastructure
  • Updates and maintains corporate infrastructure
  • Fulltime
Read More
Arrow Right

Mail Engineer

We are seeking an experienced Mail Engineer to support enterprise‑level Messagin...
Location
Location
United States , Washington, DC
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience supporting Enterprise Messaging Services
  • Proven experience in: Microsoft O365 Cloud
  • Microsoft Exchange
  • Intune + Apple Business Manager
  • Azure
  • Microsoft Office Suite / Outlook
  • OneDrive for Business
  • Microsoft Security & Compliance
  • Microsoft O365 Certification or equivalent
Job Responsibility
Job Responsibility
  • Provide support across Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, OneDrive for Business, Outlook, Office Suite, and Microsoft Security & Compliance solutions
  • Collaborate with Service Desk, Incident Management, Desktop Engineering, Application Hosting, Executive Support, and Infrastructure teams to ensure service availability and customer satisfaction
  • Manage incident requests and restorations, including queue management, SLA adherence, and full lifecycle resolution
  • Coordinate changes and releases for Mail and MDM services including architecture, configuration, scheduling, risk analysis, approvals, testing, deployment, and monitoring
  • Fulfill requests for role‑based access, permissions, distribution groups, availability, and feature functionality
  • Support critical incident, event, problem, configuration, and change management processes
  • Conduct root cause analysis, create workarounds, and resolve issues in partnership with hosting, infrastructure, and third‑party vendors
  • Assess, report, and remediate security vulnerabilities, patches, upgrades, email blocking, and other threat‑reduction measures
  • Monitor and report on performance, licensing, access, and capacity
  • recommend optimization solutions
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right
New

Support Technician III

We are looking for a skilled IT Support Technician III to join our team in Las V...
Location
Location
United States , Las Vegas
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of IT support experience in a fast-paced environment
  • Strong experience with Active Directory and Microsoft Entra ID (Azure AD)
  • Hands-on experience with Microsoft Intune (MDM/MAM)
  • Experience with Jira Service Management (JSM) or similar ITSM tools REQUIRED
  • Solid desktop support experience (Windows and macOS/iOS) REQUIRED
  • Familiarity with endpoint management tools (SCCM, KACE, Lansweeper)
  • Understanding of networking fundamentals (LAN/WAN, VPN)
  • Experience supporting Microsoft Office and Teams
  • Strong troubleshooting, communication, and organizational skills
Job Responsibility
Job Responsibility
  • Own the full employee IT lifecycle, including onboarding, offboarding, role changes, and access management
  • Execute secure and compliant access provisioning and deprovisioning across Active Directory, Microsoft Entra ID, and related systems
  • Administer IAM, endpoint management, and device compliance using Microsoft Intune (MDM/MAM)
  • Manage and support Jira Service Management (JSM), including ticket queues, SLAs, and request workflows
  • Install, configure, maintain, and troubleshoot hardware, software, and end-user devices
  • Provide advanced troubleshooting for complex desktop, network, and application issues
  • serve as escalation point for Tier I/II
  • Assist in mentoring junior technicians and provide leadership support in the absence of the IT Support Manager
  • Deliver timely technical support via ticketing system, email, and in-person interactions
  • Troubleshoot LAN/WAN and connectivity issues in accordance with company standards
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right

EUC Deskside Engineer

The EUC Deskside Engineer will provide on-site operational support for deskside ...
Location
Location
United Kingdom , Leicester
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong working knowledge of Windows 11
  • Strong working knowledge of PC Hardware
  • Strong working knowledge of iOS devices and supporting environments
  • Strong working knowledge of M365
  • Strong working knowledge of Support Ticket Management
  • Primary experience of working in a Desktop Support Environment
  • Confident with Support Ticket Management
  • Excellent customer skills with all levels of users (including VIP’s)
  • Capable of managing your own work time
  • Able to understand and resolve technical issues within your work scope
Job Responsibility
Job Responsibility
  • Robust handling of End User Support Tickets, both Incidents and Requests
  • Organise your work queue and proactively resolve tickets using the Ivanti Neurons Service Desk software
  • Timely updates of support tickets with clear communication of the ticket status / resolution given
  • Troubleshooting and resolving hardware and software issues in line with MBP (Managed Business Partner) agreed processes and procedures
  • Provide end user support / training / advice on relevant hardware and software support
  • To be able to work with other IT support teams (including offshore teams), where relevant, to help resolve support tickets
  • Direct support tickets to other support teams where applicable
  • Update CI’s (assets) to keep the CMDB up to date when deploying / redeploying hardware
  • Document / Update and share any fixes in the Knowledge Base (Ivanti Neurons)
  • Suggest any work related improvements you identify to your Team Lead
What we offer
What we offer
  • Range of tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options
  • Fulltime
Read More
Arrow Right
New

Unix & Sql Production Support Engineer Software Development Specialist

We are seeking a technology engineer with 5 to 8 years of overall experience, in...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 to 8 years of overall experience
  • at least 3 years of Windows based application testing experience
  • Strong familiarity with Windows desktop environments and application behavior
  • QA automation with Java knowledge and project management knowledge
  • Azure certification should be a good fit
  • Proficiency in cloud application connectivity and access management, including core networking concepts and operational troubleshooting
  • Python or Java coding proficiency for automation and diagnostics
  • Strong debugging and problem isolation skills (logs, configs, repro steps)
  • Strong application testing knowledge (test design, validation, regression mindset)
  • Excellent written and verbal communication, including explaining technical issues to non-technical audiences
Job Responsibility
Job Responsibility
  • Perform application testing, defect reproduction, and regression checks before and after migration
  • Troubleshoot and resolve issues across Windows, applications, and desktop environment configuration. Issues will be routed by the helpdesk team
  • Write clear user updates and technical notes
  • manage expectations and drive closure
  • Provide structured reporting on your assigned workload (status, risks, blockers)
  • Execute user migrations following the factory playbook, tracking progress and outcomes
  • Validate end-user functionality on NDS.Next desktops (e.g. M365 Suite, Firmwide common applications (e.g., digital assistant tools), Business apps from an internal app store, Web applications and line-of-business tools)
Read More
Arrow Right

Mail engineer

We are seeking experienced Mail Engineers to support enterprise‑level messaging ...
Location
Location
United States , Washington, DC
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 8 years of experience supporting Enterprise Messaging Services
  • Proven expertise with: Microsoft O365 / Exchange, Intune and Apple Business Manager, Azure Active Directory, Outlook and Office applications, OneDrive for Business, Microsoft Security & Compliance tools
  • Strong experience in ITIL‑aligned environments (incident, problem, change, and configuration management)
  • Demonstrated ability to work effectively in secure, regulated environments
  • Strong troubleshooting, analytical, and customer service skills
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Design, configure, integrate, test, release, maintain, and support Microsoft O365 Cloud services, including: Exchange Online, Outlook, OneDrive for Business, Azure Active Directory, Microsoft Intune with Apple Business Manager, Microsoft Security & Compliance tools
  • Support Enterprise Messaging and MDM services in a production, regulated environment
  • Work collaboratively with Service Desk, Incident Management, Desktop Engineering, Executive Support, Application Hosting, and Infrastructure teams
  • Manage incidents and service requests according to urgency, impact, priority, and SLAs, including: Assessment and assignment, Queue monitoring, Resolution and closure
  • Coordinate change and release management activities for mail and MDM services, including: Architecture and configuration planning, Risk and impact analysis, Scheduling and staffing, Testing, implementation, and post‑release monitoring
  • Troubleshoot outages, performance issues, and defects through root‑cause analysis, applying workarounds and permanent fixes
  • Partner with infrastructure teams and third‑party vendors to resolve complex technical issues
  • Assess and respond to security incidents and vulnerabilities
  • implement patches, upgrades, and email‑blocking remediation
  • Monitor and report on system performance, access, licensing, and capacity, providing recommendations for improvement
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training
Read More
Arrow Right

Mail engineer

We are seeking experienced Mail Engineers to support enterprise‑level messaging ...
Location
Location
United States , Washington, DC
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 8 years of experience supporting Enterprise Messaging Services
  • Proven expertise with: Microsoft O365 / Exchange
  • Intune and Apple Business Manager
  • Azure Active Directory
  • Outlook and Office applications
  • OneDrive for Business
  • Microsoft Security & Compliance tools
  • Strong experience in ITIL‑aligned environments (incident, problem, change, and configuration management)
  • Demonstrated ability to work effectively in secure, regulated environments
  • Strong troubleshooting, analytical, and customer service skills
Job Responsibility
Job Responsibility
  • Design, configure, integrate, test, release, maintain, and support Microsoft O365 Cloud services, including: Exchange Online
  • Outlook
  • OneDrive for Business
  • Azure Active Directory
  • Microsoft Intune with Apple Business Manager
  • Microsoft Security & Compliance tools
  • Support Enterprise Messaging and MDM services in a production, regulated environment
  • Work collaboratively with Service Desk, Incident Management, Desktop Engineering, Executive Support, Application Hosting, and Infrastructure teams
  • Manage incidents and service requests according to urgency, impact, priority, and SLAs, including: Assessment and assignment
  • Queue monitoring
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right