Desktop Queue Manager Job at Realign (Mexico City)

Technology Asset Manager

We are looking for a Technology Asset Manager to help oversee the full lifecycle...

Location

United States , San Ramon

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in technology asset management, IT inventory control, logistics, or device lifecycle support
At least 3 years of practical experience working in ServiceNow, including the Asset Management module
Proven ability to maintain accurate asset data, process tickets, and support workflow-driven asset operations in ServiceNow
Proficiency in Microsoft Excel and experience managing multiple inboxes, ticket queues, or service request channels
Background in receiving equipment, maintaining stock levels, and processing purchase orders within an IT or operations environment
Ability to move and handle technology equipment weighing up to 35 lbs in warehouse and office settings
Strong organizational skills, attention to detail, and the ability to work independently while maintaining accuracy
Effective communication, customer support, and problem-solving skills, with the flexibility to learn new tools and adapt to changing processes

Job Responsibility

Manage technology assets throughout their lifecycle, keeping records current from purchasing and deployment through repair, return, and final disposition
Administer and refine ServiceNow Asset Management activities by updating asset data, supporting automated workflows, and reconciling inventory information
Receive incoming hardware shipments, document items through barcode-based tracking, and ensure all related system entries are completed accurately
Organize the distribution and shipment of laptops, desktops, mobile devices, and accessories to internal teams and end users
Support inventory replenishment by preparing purchase orders, monitoring stock availability, and helping maintain appropriate on-hand levels
Handle returned equipment from office and field locations, assess reusable devices, and return eligible items to active inventory
Perform cycle counts, audits, and variance reviews to strengthen inventory accuracy and resolve discrepancies promptly
Work through asset-related tickets and shared queues with complete documentation, clear status updates, and responsive customer communication
Coordinate responsible e-waste handling and disposal in alignment with company standards and environmental practices
Produce reporting on inventory status, audit results, and asset lifecycle performance to support operational decision-making

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

Fulltime

Desktop Support Technician

The Desktop Support Technician role at NTT DATA involves providing technical sup...

Location

United States , Cary

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years' experience desktop and/or deskside experience
High School Diploma or equivalent
Reliable personal transportation (Automobile)
Ability to physically perform general office requirements (ability to lift 50lbs)
Strong knowledge of Windows operating system environment
Solid client service skill
A+ desktop or equivalent skill set is highly preferred
additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Diagnose and resolve software issues, operating system issues, and network issues
Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes

Fulltime

Desktop Support Analyst

We are looking for a Desktop Support Analyst to join a manufacturing environment...

Location

United States , Stow

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in desktop support within a corporate or manufacturing environment
Working knowledge of computer hardware, including installation, troubleshooting, and replacement of desktop components
Experience supporting Microsoft Windows 10 and Windows 11 operating systems
Familiarity with Active Directory for basic user and device support tasks
Understanding of configuration management practices and standardized workstation deployment processes
Ability to manage multiple support tasks efficiently in a fast-paced, deadline-driven Contract assignment
Strong communication skills with the ability to work directly with end users and cross-functional teams

Job Responsibility

Provide on-site desktop support for users by diagnosing and resolving hardware, software, and operating system issues
Update and configure Windows 10 and Windows 11 workstations to meet current technical and business requirements
Manage a defined queue of devices requiring attention and complete system work within established project timelines
Perform workstation setup, reconfiguration, and validation to ensure devices are ready for end-user use after updates
Support Active Directory tasks such as user account assistance, access checks, and basic device-related administration
Apply configuration standards and document completed work to maintain consistency across supported systems
Coordinate with business units and local stakeholders to schedule device availability and improve completion rates for remaining machines
Escalate complex technical problems when needed and communicate progress, risks, and blockers to project leads

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Technical Support Specialist

Thunderbird is growing, and we’re looking for a Technical Support Specialist to ...

Location

Canada; United States

Salary:

Not provided

Mozilla

Expiration Date

Until further notice

Requirements

5+ years of technical support experience providing Level 1 and Level 2 troubleshooting for software products, web services, email systems, or IT environments
Hands-on experience troubleshooting email protocols and client configuration issues, including SMTP, IMAP, JMAP, and account setup workflows
Working knowledge of DNS fundamentals, including A, MX, and TXT records, as well as SPF, DKIM, and DMARC
Familiarity with Mozilla Thunderbird or comparable desktop email clients
5+ years of experience using Zendesk or a similar CRM, help desk, or ticketing platform
Strong troubleshooting skills and the ability to gather information, isolate variables, and resolve technical issues even when the initial information is incomplete
Excellent written communication skills, with the ability to explain technical concepts clearly to users with different levels of technical knowledge
Strong empathy, patience, and emotional intelligence when supporting frustrated or confused users
Experience engaging with users in public or semi-public support channels, such as forums, app store reviews, issue trackers, or user communities
A strong sense of ownership over support quality and the user experience

Job Responsibility

Manage technical support tickets from intake through resolution, with an initial focus on Thunderbird’s subscription products
Provide timely, thoughtful, and empathetic support that helps users feel heard, understood, and effectively supported
Troubleshoot Level 1 and Level 2 technical issues, including account setup, email configuration, SMTP, IMAP, JMAP, DNS, email authentication, and Thunderbird desktop client issues
Triage incoming requests to determine whether the issue is user error, configuration-related, a product bug, or a feature request
Escalate complex issues with clear reproduction steps, logs, environmental details, and user impact
Maintain accurate and complete support records in Zendesk or similar systems
Monitor and respond to technical questions in Thunderbird community forums
Monitor and respond to app store reviews, initially for Android and later for iOS
Identify recurring user pain points, documentation gaps, product confusion, and emerging trends across support channels
Share systemic issues with support leadership, product, engineering, or documentation teams so we can improve the experience for all users

What we offer

Fully remote work & schedule flexibility
Company-provided laptop
Annual bonus program
Monthly remote work stipend
Annual professional development stipend
Industry conferences
Company all-hands and team gatherings
24 days PTO per year (prorated)
Your birthday
Year-end company shutdown

Fulltime

Help Desk Analyst I

We are looking for a Help Desk Analyst I to join a service desk team supporting ...

Location

United States , Waipahu

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing Level 1 help desk or service desk support in a detail-oriented environment
Working knowledge of Active Directory for account support, access requests, and basic administrative tasks
Familiarity with Microsoft Windows 10 and general Microsoft Windows troubleshooting
Ability to diagnose and resolve routine technical issues involving desktop systems, applications, printers, and mobile devices
Comfortable handling inbound support calls and managing service desk tickets in a fast-paced setting
Strong written communication skills with the ability to create clear, accurate ticket notes and status updates
Able to organize workload effectively and maintain progress across multiple support requests during the workday

Job Responsibility

Provide first-line technical support for end users by responding to incoming calls and service desk requests in a timely manner
Troubleshoot issues related to web-based applications, Adobe access, Microsoft Windows environments, and general desktop functionality
Manage user account and access requests within Active Directory, including permission updates and related support tasks
Prepare and image equipment for deployment, ensuring devices are configured appropriately for business use
Support mobile devices, printers, and other everyday office technology to minimize disruption for employees
Monitor the ticket queue consistently, prioritize open requests, and work through assigned issues so they are actively progressing toward resolution
Handle a high volume of service requests each day while maintaining quality, responsiveness, and strong customer service
Document troubleshooting steps, outcomes, and follow-up details thoroughly to keep records accurate and useful for the broader support team
Collaborate with senior support staff when necessary to resolve more complex issues, while retaining ownership of most Level 1 requests

What we offer

medical, vision, dental, life and disability insurance
enrollment in company 401(k) plan
free online training

Analyst I IT Service Desk

Location

United States of America , Somerville

Salary:

51800.00 - 68905.00 USD / Year

Puma Group

Expiration Date

Until further notice

Requirements

1-2 years providing end-user support to a large end-user base in a corporate and/or retail environment
College level degree in computer related technologies or demonstrated equivalent experience
Exceptional customer service and interpersonal skills to provide in-person and remote technical support to end users and the ability to adapt in a fast-paced environment
Ability to effectively prioritize and organize incidents, tasks and projects while maintaining queue workload
Working knowledge of Microsoft Windows, O365 Suite including Teams, Active Directory administration, Microsoft CoPilot, Dell and HP hardware including laptops, desktops and all-in-one computers
Hands-on experience administering and troubleshooting macOS, Apple Hardware, iPhones, iPads, iOS using JAMF and Meraki MDM
Troubleshooting retail devices including POS systems, printers, scanners, credit card readers
Understanding of basic network principles as well as protocols and services such as IP, DNS and DHCP
Knowledge of Cisco Meraki network equipment a plus

Job Responsibility

Provide first point of contact technical support to both the PUMA Corporate and Retail environments
Troubleshoot and resolve a large variety of technical issues including MS Windows, macOS, network, mobile devices, Office365, Adobe Creative Suite and Retail systems
Manage Retail store incidents involving critical system outages by using analytical skills to quickly diagnose and resolve problems to ensure financial impact to the business is minimized
Coordinate and communicate with Store Managers, District Managers, and the business on extended outages and escalations
Participate in team-based monitoring and managing of the main ticket queue and take ownership of critical priority tasks that are most impactful to the business
Exercise judgment on when to escalate unresolved support incidents to higher support teams
Collaborate with local and Global IT teams on ad hoc projects related to security, network, and applications
Perform hardware and software deployments and partner with third-party consultants for successful implementation
Oversee asset tracking and inventory management to ensure availability of IT tools for end users
Participation in off hours on-call rotation approximately once every month

What we offer

Bonus
Benefits (Benefit Summary Corporate)

Fulltime

Help Desk Technician

We are looking for a Help Desk/Desktop Support Analyst to provide dependable tec...

Location

United States , Durango

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in a help desk, service desk, or desktop support capacity
Hands-on knowledge of Windows 10 and Windows 11 environments in a business setting
Practical experience supporting Microsoft 365 applications and related productivity tools such as Microsoft Teams
Familiarity with Active Directory, Microsoft Entra ID, and device or endpoint management tools including Intune
Experience using ticket management platforms such as Jira Service Management or comparable systems
Ability to troubleshoot remote access, desktop, software, and connectivity issues with strong attention to detail
Strong communication and prioritization skills, with the ability to manage multiple support requests effectively
Eligibility to meet U.S. person status requirements and complete any required screening process

Job Responsibility

Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes
Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently
Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and basic network connectivity
Assist employees with account access needs, including password changes, user provisioning support, and directory-related tasks
Provide technical help to remote staff through approved remote assistance tools and virtual support methods
Record troubleshooting steps, outcomes, and follow-up actions clearly within the ticketing platform
Escalate incidents that require advanced troubleshooting or administrative access to senior IT team members
Maintain a thorough, service-oriented approach when communicating with internal users across a range of technical skill levels

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Service Desk Analyst

We are looking for a Service Desk Analyst to support end users with timely, deta...

Location

United States , Deerfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1-2 years of experience in a service desk, help desk, or desktop support role
Hands-on experience with Active Directory for basic user and access administration
Working knowledge of Microsoft Office 365, including user support and license assignment activities
Familiarity with Windows 10 and general Microsoft desktop troubleshooting
Experience working with service desk tickets in a structured support environment
Strong customer service and communication skills with the ability to assist users professionally
Comfort working in a team-based queue or round-robin ticketing model
Exposure to Exchange is helpful, though it is not required

Job Responsibility

Provide first-line technical support for end users by diagnosing and resolving day-to-day hardware, software, and access-related issues
Manage incoming support requests through the ticketing queue, prioritize incidents appropriately, and ensure timely follow-up through resolution
Assist with user account administration in Active Directory, including access updates and routine account support tasks
Support Microsoft 365 environments by helping assign licenses, addressing user access concerns, and troubleshooting common application issues
Work within a shared ticket distribution process to handle service desk requests efficiently across a broader support team
Troubleshoot Windows 10 and other Microsoft-based desktop issues to restore user productivity as quickly as possible
Deliver courteous, high-quality customer service while supporting users located in multiple regions and time zones
Escalate more complex technical problems when needed and document issue details clearly to support effective resolution

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Fulltime

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Desktop Queue Manager

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