Desktop & Network Support Specialist Job at Beacon Hill (Philadelphia)

New

Desktop Support Specialist

We are looking for a Desktop Support Specialist to deliver both remote and on-si...

Location

United States , Tampa

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in desktop support, help desk, or systems support within IT environments
Microsoft certification in server or related technologies, or an associate degree or higher in a relevant field
Strong experience working with Microsoft Server domain environments, including Windows Server 2016 or later
Hands-on knowledge of Active Directory, Azure/Entra ID, and hybrid identity or infrastructure environments
Proficiency supporting Windows desktop operating systems, including modern enterprise versions such as Windows 11
Experience administering Microsoft 365 Business services and Microsoft Office 2021 or newer applications
Solid troubleshooting ability across workstations, IP networking, and core infrastructure components such as firewalls, switches, and routers

Job Responsibility

Provide technical assistance for desktops, servers, and network-connected systems through both remote troubleshooting and in-person support
Maintain and support client infrastructure, including switches, routers, firewalls, backup platforms, and other business-critical equipment
Administer Microsoft-based environments across on-premises and cloud platforms, including server technologies, Microsoft 365, and Azure-integrated solutions
Take part in technical initiatives and, when needed, guide project activities to ensure smooth execution and reliable outcomes
Escalate and resolve advanced support issues while working closely with colleagues to share knowledge and improve service delivery
Educate end users on effective use of computers, business applications, servers, and shared network resources
Contribute recommendations that help strengthen service offerings, support processes, and overall client experience
Handle occasional physical setup and movement of IT hardware such as computers, peripherals, and boxed equipment

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

Desktop Support Specialist

The Technology department of the town of Natick is seeking a detail-oriented pro...

Location

United States , Natick

Salary:

60000.00 - 75000.00 USD / Year

Massachusetts Municipal Association

Expiration Date

Until further notice

Requirements

Associate degree or equivalent in Information Systems or a related field
Minimum of three years of related experience maintaining and troubleshooting hardware and software issues in a multi-platform environment preferred
Hands-on experience with: Windows operating systems
Chrome devices
macOS
Apple iOS
Working knowledge of LAN, WAN, and TCP/IP networking concepts
Ability to manage multiple priorities while delivering high-quality customer support to data and voice network users
Strong teamwork and communication skills are essential

What we offer

excellent benefits package

Fulltime

Desktop Support Specialist

The Desktop Support Specialist provides hands‑on technical support to end‑users,...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience providing desktop or technical support in a Windows or mixed OS environment
Strong understanding of workstation hardware, software troubleshooting, network basics, and user‑access workflows
Familiarity with Google Workspace and Microsoft 365 environments, including mail, storage, and productivity applications
Excellent customer service, communication, and problem‑solving skills
Ability to multitask and prioritize in a fast‑paced environment

Job Responsibility

Provide Tier 1–2 technical support for employees across desktops, laptops, peripherals, and mobile devices
Troubleshoot issues related to operating systems, productivity tools, connectivity, printers, and workstation performance
Support onboarding and offboarding processes, including device setup, account creation, and access provisioning
Deliver clear, customer‑focused communication and maintain a strong service‑oriented approach
Diagnose and resolve issues involving Windows and macOS environments
Maintain and update devices using standard imaging, patching, and software deployment tools
Ensure compliance with security policies, endpoint protection requirements, and access controls
Document issues, resolutions, and knowledge articles within the ticketing system
Assist with end‑user transition activities including mailbox migrations, file transfers, and training support
Provide hands‑on troubleshooting related to Outlook, OneDrive, SharePoint, Teams, and Microsoft device management tools

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Desktop Support Specialist

We are seeking a skilled and customer-focused Desktop Support Specialist to join...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in desktop support or IT helpdesk role
Strong knowledge of Windows OS, Microsoft Office Suite, and common business applications
Familiarity with Active Directory, remote support tools, and ticketing systems
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Excellent problem-solving and communication skills
Ability to work independently and manage multiple priorities

Job Responsibility

Provide tier 1 and tier 2 technical support for desktops, laptops, printers, and mobile devices
Install, configure, and maintain operating systems, applications, and hardware components
Diagnose and resolve hardware and software issues in a timely manner
Assist with network connectivity troubleshooting and escalate complex issues as needed
Maintain accurate documentation of support requests and resolutions in the ticketing system
Support user onboarding/offboarding, including account setup and permissions
Ensure compliance with company IT policies and security standards
Collaborate with IT team members on projects and system upgrades

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

It Support Specialist

We are looking for a detail-oriented IT Support specialist to provide dependable...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in IT support, help desk, or desktop support roles within a business environment
Working knowledge of Cisco routers, Cisco technologies, and core networking concepts
Experience supporting Aruba switching platforms in a production setting
Familiarity with firewall administration, including Palo Alto Firewall and Palo Alto Networks technologies
Practical experience with Microsoft platforms and Active Directory administration
Understanding of backup technologies, computer hardware support, and system configuration practices
Ability to troubleshoot technical issues methodically and communicate solutions clearly to users and stakeholders

Job Responsibility

Deliver timely technical support for end users by diagnosing and resolving hardware, software, and access-related issues across the IT environment
Maintain and troubleshoot network infrastructure, including switching and routing equipment, to promote stable and secure connectivity
Administer and support firewall technologies, including Palo Alto solutions, by assisting with configuration, monitoring, and issue resolution
Manage user accounts, permissions, and directory services within Microsoft and Active Directory environments
Assist with backup processes and recovery readiness to help protect business-critical systems and information
Support computer hardware setup, upgrades, and replacement activities for desktops, laptops, and related equipment
Contribute to configuration management and documentation efforts to improve consistency and visibility across supported systems
Provide network administration support related to organizational acquisition activity, helping integrate and maintain infrastructure as needed

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

New

It Support Specialist

We are looking for an IT Support Specialist to provide dependable technical assi...

Location

United States , New Jersey

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience providing Level 2 IT support in a help desk, desktop support, or similar technical environment
Strong working knowledge of Microsoft Windows and the ability to troubleshoot desktop-related issues efficiently
Experience supporting Microsoft 365 products and services in a business setting
Familiarity with service desk ticket management and maintaining accurate support documentation
Basic network troubleshooting skills, including identifying common connectivity and hardware issues
Ability to deliver excellent customer service while supporting users with varying levels of technical knowledge
Exposure to Windows Server support is preferred
Experience with ConnectWise Manage, Automate, or Control is preferred but not required

Job Responsibility

Deliver technical support for users both remotely and at client locations within a reasonable local travel radius
Resolve issues involving Windows desktops, user workstations, and common operating system problems
Support Microsoft 365 environments, including account access, application troubleshooting, and day-to-day end-user assistance
Investigate and remediate malware, virus, and other endpoint security incidents
Assist with Windows Server problem resolution and perform basic repair or support tasks
Perform entry-level network setup and diagnostic work
Use service desk tools and support platforms to document requests, manage tickets, and provide timely follow-up
Communicate clearly with users, prioritize issues appropriately, and escalate concerns when needed

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

New

Tier Ii Support Specialist

We are looking for a Tier II Support Specialist to join a growing IT software te...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2-4 years of IT support experience in a help desk, desktop support, or similar technical support role
Practical experience troubleshooting Microsoft 365, Windows operating systems, basic networking issues, and common security-related incidents
Working knowledge of Active Directory administration and user account support
Hands-on experience supporting Windows 10 and general Microsoft desktop environments
Ability to manage service desk tickets effectively while balancing multiple priorities and response timelines
Strong troubleshooting and problem-solving skills with the confidence to handle escalated or technically complex requests
Clear communication skills and a customer-focused approach when supporting users across varied technical environments

Job Responsibility

Resolve escalated technical issues involving Microsoft 365, Windows systems, network connectivity, and endpoint security with a strong focus on timely restoration of service
Investigate complex desktop and user support requests, identify root causes, and implement practical solutions that minimize repeat incidents
Manage service desk tickets throughout the full support lifecycle, from initial assessment and prioritization through resolution and follow-up communication
Support user and system access needs within Active Directory, including account maintenance, permissions, and related administrative tasks
Provide troubleshooting assistance for Windows 10 environments and other Microsoft-based technologies used across client systems
Work across a range of client setups and technical platforms, adapting support approaches to different infrastructure and operational requirements
Take full ownership of advanced support cases, coordinating with internal teams when needed to ensure thorough and accurate resolution
Contribute to service improvement efforts by documenting recurring issues, sharing technical knowledge, and identifying opportunities for more efficient support delivery

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Support Specialist

We are looking for a Support Specialist to provide hands-on technical assistance...

Location

United States , Forsyth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience providing technical support in a Windows environment
Working knowledge of basic network troubleshooting and the ability to identify common connectivity issues
Experience supporting and administering Microsoft 365 applications and services
Hands-on experience with Active Directory in a user support capacity
Strong ability to troubleshoot desktop hardware, software, printers, and peripheral devices
High attention to detail with consistent and thorough ticket documentation
Ability to manage tasks independently and remain productive with limited supervision
Associate degree, bachelor’s degree, or relevant industry certification preferred

Job Responsibility

Deliver front-line desktop support for employees by resolving hardware, software, printer, and peripheral issues in a timely manner
Investigate technical incidents, determine root causes, and recommend practical solutions that restore user productivity
Record service requests, troubleshooting steps, resolutions, and installation updates accurately within the ticketing system
Communicate with end users throughout the support process to gather details, provide status updates, and confirm issue resolution
Coordinate equipment repair and replacement activities with external vendors when onsite fixes are not sufficient
Maintain and troubleshoot Windows workstations and related devices to ensure reliable daily operations
Support Microsoft 365 and Active Directory administration tasks, including user access and account-related assistance
Assist with basic network troubleshooting to identify connectivity problems and escalate more complex issues when needed

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

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Desktop & Network Support Specialist

Job Description

Job Responsibility

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