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You will be responsible for ensuring motor repair and total loss claims are assessed accurately, fairly, and efficiently. This role also safeguards repair quality, cost control, and compliance by reviewing estimates, valuations, and reports.
Job Responsibility:
Responsible for validating invoices and repair estimates to ensure costs are accurate and repairs comply with Thatcham or manufacturer standards
Assess repair estimate from network and non-network garages, challenging unnecessary costs and approving repairs within SLA requirements
Use tools such as Glass’s MVA, Percayso, and vehicle history checks (HPI, MIAFTR) to assess total loss claims, considering mileage, condition, and prior damage
Negotiate with repair networks, suppliers, and salvage agents to secure fair repair costs and total loss settlements, ensuring correct salvage categorisation per ABI Code of Conduct
To liaise with the On Hire repair networks & build relationships to be able to deal with the day to day running of repair cases
To audit performance and quality engineer reports and authorities
Requirements:
Previous experience in motor claims, engineering, or insurance assessment
Familiarity with vehicle history checks (HPI, MIAFTR) and damage appraisal
Understanding of repair network operations and salvage management
Strong understanding of vehicle repair processes, Thatcham methods, and manufacturer standards
Knowledge of total loss processes, salvage categories, and the ABI Code of Conduct
Experience using industry valuation tools (e.g. Glass’s, Percayso)
ATA VDA certification is essential
AQP qualification ID essential
What we offer:
Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility)
Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application)
Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme
Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests
Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year