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Robert Half Logo Robert Half · IT - Administration

Desktop II

United States, Eden Prairie Contract work · Job Posted June 28, 2026
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Job Description

Robert Half has a client looking for a Desktop II to join their small onsite desktop team in Eden Prairie, Minnesota. This role is for roughly 6-8 weeks coverage as this team of 3 will have 2 people on leave for that period of time. In this customer-facing role, you will deliver both in-person and remote technical assistance, helping users stay productive by resolving device, software, and access-related issues. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to managing requests in a fast-paced support environment. There are roughly 75 people onsite you'd support directly on tier 1 and 2 issues along with 1,500 global users that have a tier 1 help desk and certain issues the help desk can't resolve would be escalated to you for support.

Job Responsibility

  • Deliver frontline technical assistance for internal users by handling support requests, diagnosing issues, and resolving desktop, laptop, software, and mobile device problems through remote and onsite support
  • Prepare and distribute end-user equipment such as computers and mobile devices, ensuring systems are configured correctly, required applications are installed, and devices are ready for business use
  • Investigate and resolve problems involving Windows environments, Microsoft 365 applications, and other enterprise tools while escalating more complex matters to the appropriate technical teams when needed
  • Maintain accurate records for incidents, service requests, actions taken, and final resolutions so ticket updates remain current and complete throughout the support lifecycle
  • Track technology assets from assignment through return, refresh, and retirement, including staging returned equipment, securely clearing devices, and supporting inventory accuracy
  • Support software compliance efforts by verifying licensing during deployment and routine support activities and identifying exceptions for follow-up
  • Assist with endpoint administration tasks related to patching, antivirus coverage, and device management platforms by following established operational procedures
  • Troubleshoot printers and other office peripherals and partner with network-focused teams when connectivity or infrastructure issues fall outside desktop support scope
  • Contribute to team knowledge resources by creating and updating support documentation for recurring issues, common fixes, and standard processes

Requirements

  • Hands-on experience supporting and troubleshooting Windows desktops and laptops in an IT environment
  • Working knowledge of Windows 10 and Windows 11, along with Microsoft 365 application support
  • Familiarity with Active Directory for common user and device administration tasks
  • Basic understanding of network connectivity concepts as they relate to end-user support and issue isolation
  • Experience using service desk or ticketing platforms to document requests, track progress, and record resolutions
  • Exposure to endpoint management or software deployment tools such as Intune, Configuration Manager, or similar platforms
  • Ability to support mobile devices, including iOS and Android, in a business setting
  • Strong customer service, communication, and prioritization skills with the ability to manage multiple requests effectively

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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